Industrial Customer Service Representative

We are seeking an Industrial Customer Service Representative to join our team! . Mars Supply is seeking a full-time reliable, hard-working and detail-oriented team player to join our valuable warehouse staff. Mars Supply offers a full benefits package including medical, dental, 401K with match and Profit Sharing.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Play an active role in the success of the Service Center
• You'll join a tight-knit team serving loyal, long-term customers
• Partner with our Sales Team, Warehouse, other Customer Service Representatives, Operations team, and manufacturer partners to delight our customers
• This will grow our business at existing customers, develop new business, and meet or exceed monthly sales goals while increasing customer satisfaction
• As a Customer Sales and Service intern, you will quote
• Review, validate and process sales orders to ensure that they are complete, accurate, and in compliance with current business rules and policies
• In this position you will be responsible for data & order entry, expediting, and researching items in a fast paced environment
• Your accuracy and ability to multi-task will help make you a success
• Extract /manage the customer's needs/requests from their computer system into our SAP system: direct sales orders, quotes, and contracts
• Order entry, quotes, return authorizations

Requirements and Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Working cooperatively with other team members and supervisors.