Store Manager

As the Store Manager of our women’s fashion boutique, you will play a critical role in the growth of our brand.

Your mission will be to create a team and store environment that supports a best-in-class customer experience and delivers against our sales and operational goals. You will bring positivity and entrepreneurial spirit to the role to help us create and improve processes, lead your team, and grow the brand.

You will be an ambassador of the company’s values, acting as the face of the brand both for our customers and team.

RESPONSIBILITIES
 

• Champion a best-in-class customer experience.
  • Ensure that the team is delivering exceptional customer service to our clients.
  • Respond to complaints and concerns in a professional manner while being results-oriented.
  • Be the voice of the customer, working closely with our teams to discuss insights and drive improvements.
• Deliver results.
  • Manage teams and operations to achieve sales, service, organization, customer satisfaction and profitability goals.
  • Manage logistics of the team (HR and staffing), store, inventory, product, and visual merchandising.
• Be a leader.
  • Build a team of associates who uphold the brand values and who can act as fellow ambassadors.
  • Coach, manage and focus your team, maintaining a performance culture of ownership and continuous improvement.
  • Work alongside them to demonstrate best practices in customer service and product knowledge
• Use your entrepreneurial spirit to create positive change.
  • Continually seek to improve existing ways of working to improve the customer experience, reduce friction, and grow sales and brand awareness.

PROFILE
 

• Expertise: You bring successful managerial experience and a strong track record in the retail sector.
• Growth mindset: When challenges arise, you see them as opportunities. You learn from past mistakes to improve on the future.
• Dynamic: You adapt quickly to change, and enjoy working in a fast-paced environment.
• Proactive: You are rigorous and have a constant concern for customer service. You’re a hands-on leader who enjoys developing and supporting others.
• Detail-oriented: You have a strong commercial temperament and are committed to making your store welcoming.
• Entrepreneurial: You are excited to roll up your sleeves and help the brand get off the ground in a new market.
• Motivated: You enjoy a challenge, and are excited to work alongside colleagues to exceed your goals.

BENEFITS AND COMPENSATION
 

• Competitive annual salary and bonus program including vacation allowance
• Comprehensive medical and dental benefits
• Annual performance reviews
• Generous product discount
• Strong, growing company culture

We are an equal opportunity employer. We are committed to building a diverse and inclusive workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We actively encourage everyone to consider joining our team.

 

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