Training & Development Manager

TRAINING & DEVELOPMENT manager

division: Talent, Learning & Culture department: Human Resources

reports to: Director of Talent, Learning & Culture classification: Salaried

POSITION SUMMARY

Responsible for planning, organizing, and implementing all training initiatives communicated through Human Resources with a special emphasis on annual compliance training. Conducting regular learning needs analysis at property level, and IHP as needed, ensuring cost-effective training solutions are researched, sourced and implemented.

ESSENTIAL JOB FUNCTIONS

1. Ensure that all State, Federal and hotel mandatory training requirements are met.
2. Maintain all training communication and bulletin boards.
3. Amend and revise programs and material as necessary, in order to adapt to the changes that occur in the environment.
4. Lead and facilitate the Departmental Trainer program and employees involved.
5. Assist managers and supervisors with any training needs either one to one or in groups.
6. Ensure training database is kept up to date to include information for all employees who have completed various trainings.
7. Lead, plan, organize and implement all training needs identified from employee appraisals, guest feedback, business needs/plan.
8. Create a training needs analysis based on business and operational requirements.
9. Participate in the preparation of the training budget with the Director of Training, Learning & Development (TLC).
10. Be an ambassador of the hotel and the company at all times.
11. Ensure by example that Ithaka's culture and values are known and all Ithaka's Learning and Development initiatives are embedded throughout the business.
12. Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
13. Be knowledgeable of, implement, communicate, and comply with standards of Ithaka Hospitality and the Human Resources Department.
14. Participate in the design and delivery of new programs, including e-learning solutions.
15. Maintain confidentiality and security of all guest and general hotel information.
16. Ensure all Team Members and Managers are notified of training events via outlook, invites or whatever Training Manager deems appropriate, at least two weeks in advance of date.
17. Assist in other areas, particularly TLC, but across the hotel as needed.
18. Track all training attendance thoroughly to include RSVP's, Sign In Sheets, etc.

SUPERVISORY RESPONSIBILITIES

None

JOB REQUIREMENTS

Education & Experience

High school diploma or GED required; some college or vocational courses, as well as previous HR experience in the hotel environment is strongly preferred. Candidates must have experience of delivering training in a hospitality or customer service environment.

Skills

Possesses excellent writing and presentation skills with the ability to communicate with hotel employees in an effective way.

Ability to provide friendly, efficient and courteous service to employees. Ability to access, input and retrieve information on the computer system.

Ability to work in a fast-paced environment with a positive attitude and to create innovative learning solutions.

Ability to work under pressure, be organized, self-motivated and work well with others.

Must be able to complete work independently in a timely, accurate and thorough manner.

Ability to work effectively and relate well with senior management and colleagues.

Understands the luxury hotel environment.

Additional foreign language skills (i.e. Spanish) is an advantage.

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used

• Standard office equipment, including telephone, computer, printer, copier, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email.

Physical & Mental Requirements

• Regularly required to stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision. Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment

• Interior of hotel-occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise, and other conditions associated with the hotel environment.
• The work environment may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. My signature below acknowledges that this job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. Nothing in this job description restricts management's right to assign, reassign, or remove duties and responsibilities to/from this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.