Business Support Representative

The Opportunity

Fast-growing MLM back-office solution offering customer service to a small group of select companies who are looking for high end engagement with customers and affiliates. Business Support representatives will be offering Premier Customer Service and business support solutions to customers and affiliates of all MLM clients, maintaining up-to-date and working knowledge of all products and offerings. Must be a people person, able to thrive in a fast-paced, growing environment, and dedicated to providing the best possible professional service interactions via phone, email, and chat. Sales experience, preferred with additional upselling opportunities. This is a hybrid opportunity with 3-days in the office and two work from home days.

You Are

• Customer-focused, empathetic, and a great listener.
• Positive and willing to work with leadership and peers to constantly improve the customer experience.
• Detail-oriented and comfortable learning new systems and processes.
• Happiest when working as part of a motivated team.
• Comfortable proactively adding value to interactions such as providing additional knowledge, product and event information.

Responsibilities

• Provides top-level customer service and business support to affiliates and customers via phone, email, and chat.
• Learn, master, and maintain up to date knowledge of all client products, compensation plans, incentives, promotions, and initiatives.
• Adhere to defined attendance standards and stay in good communication with leadership and available at all times during working hours.
• Maintain a positive and constructive attitude and work with leadership to continually apply feedback and sharpen both knowledge and skills.
• Perform other job duties and project as directed including but not limited to order tracking, outbound calling, data entry, etc.
• Contribute to a positive, productive, and team-oriented work environment.

Qualifications

• 3-4 years of Customer Service Experience preferred.
• Excellent verbal and written communication skills.
• Careful attention to detail and procedures.
• Understanding of Microsoft Outlook, PCl, Word, and basic business software and the ability to learn MDC systems and processes.
• Reliable internet and PC/laptop as well as a quiet and secluded work area for remote work is a must.

What You Will Love About Us:

Great Company Culture: We’re the anti-corporate corporate! We value people, health, and great products and are dedicated to our JZ Marketing, LLC. | MLM Protec family of employees!

Work that Stays at Work: Genuine work/life balance served here!

Work/Life balance: We have generous paid days off so you can always come to work rested and invigorated!

Health Benefits: Medical, dental, vision, and 401(k).

Empower your future: Business Support is just the start! We are dedicated to providing the training, experience, and development to ensure that you have a long and rewarding career with us - focusing on hiring and promoting internally and maintaining a clear career path for all our employees.

JZ Marketing, LLC. | MLM Protec is an Equal Employment Employer; employment is governed based on merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. JZ Marketing, LLC. | MLM will consider qualified applicants with criminal histories consistent with the “Ban the Box” legislation. We may access publicly available information as part of your application.