Truck Service Manager

Diehl's Truck World

Richmond Hill, NY

$130,000 to $150,000 Yearly
Medical , Paid Time Off
Full-Time

Job Description

Diehl & Sons Inc. DBA New York Freightliner.

We have been in business for more than 40 years with current Franchises in Freightliner, Western Star and Isuzu selling New and Used trucks. We also offer competitive pricing on Truck Parts and Services.

Responsibilities:
- Manage and oversee the daily operations of the service department
- Ensure customer satisfaction by providing excellent service and resolving any issues or complaints
- Coordinate and schedule service appointments for customers
- Assign work orders to technicians and monitor progress to ensure timely completion
- Provide guidance and support to technicians, including training and development opportunities
- Maintain accurate records of service orders, invoices, and customer interactions
- Collaborate with other departments to ensure smooth workflow and efficient service delivery
- Stay up-to-date with industry trends and advancements in automotive service technology

Requirements:
- Proven experience in automotive service or related field
- Strong knowledge of auto body repair, automotive diagnostics, and automotive service procedures
- Excellent communication and interpersonal skills
- Ability to effectively manage a team and prioritize tasks in a fast-paced environment
- Proficient in using computer software for scheduling, record keeping, and communication purposes
- Upselling skills to promote additional services or products to customers
- Familiarity with oil change procedures, air brake systems, transmission repair, and wheel alignment is preferred

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

Health insurance
Life insurance
Paid time off
Professional development assistance

Day range:

Monday to Friday
Weekends as needed

Shift:

10 hour shift
8 hour shift

Work Location: In person

Company Description

Diehl & Sons founded in 1889, originally specialized in building Horse-drawn bodies eventually adapted to the changing technology and began building truck bodies then in 1940 became a full service Heavy Duty Truck Dealership, from 1940 to 2001 Diehl became a multi franchise dealership for some of the leading brands from Class 2 through Class 8 of the vehicle transportation market [Freightliner, Mercedes Benz, Detroit Diesel, Cummins, Caterpillar, Allison, Freightliner Sprinter, Isuzu and Mitsubishi]

Diehl is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse innovator can promise. This is a collaborative culture where teamwork is what we call Working Right.

As part of Diehl, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Diehl tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
What we have to offer !
• Continuous Professional Training, Development and Certification
• A strong positive safety culture
• An excellent compensation package and health benefits.
• Career Advancement
“Diehl & Sons is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”