Community Manager | Property Management (26610)

Location: Onsite in Fort Myers, FL

Community Manager Job Summary

This position will manage multiple properties for stakeholders by performing duties personally or through direct reports. The Community Manager will focus on maximizing occupancy, collections, the property’s physical appearance, resident retention rates, and compliance. They will also establish and maintain a pleasant atmosphere and relations with the residents of the community. It’s key for the Community Manager to maintain visibility, professionalism, and rapport while handling the day-to-day operations of each property.

• What you’ll do as the Community Manager:
• Maintains daily operations including caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community.
• Meets with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections.
• Prepares and conducts orientation and training with employees and partners with Human Resources as needed.
• Hires and terminates employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources.
• Maintains employee records for attendance, PTO, employee performance management, etc.
• Oversees and adheres to all appropriate company accounting directives
• Collects rent and all monies due on the first of the month and maintains very thorough collection procedures including knocking on doors
• Sends the files for evictions in a timely manner and ensures files go to collection agency in accordance with policy
• Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists. Reviews move out charges to maximize chargebacks and compares this to the move-out checklist
• Process applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
• Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations
• Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.)
• Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents

What you’ll bring to the Community Manager role:2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience; Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred

• 3+ years of multifamily property management experience required; tax credit experience preferred
• Proficient in MS Office Suite (Word, Excel, Outlook); Yardi experience preferred
• Strong verbal and written communication skills (English) and ability to speak in front of groups of people; ability to speak a second language is a plus, but not required
• Ability to move 25 pounds, walk stairs, walk to show apartments and the amenities of the community to prospects
• Able to use a computer for data entry and legibly hand write reports and notes
• A digital maintenance device will be provided, and all site personnel will use/perform work orders, inspections, and other tasks digitally. Monthly unit and property inspections are required to be completed digitally. Proper care of the device is expected
• Valid License and ability to drive a motor vehicle (must also have current vehicle insurance)
• Ability to travel up to 10% with some overnight travel is required