Retail - Manager

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Retail Gift Shop Manager will oversee the operations of the Gift Shop including but not limited to effectively recruiting and managing employees, overseeing operations, customer experience, and generating financial reports.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead and supervise the retail team in creating an outstanding experience for the resort and casino guests.
• Practice effective cost control procedures for all operating, maintenance, and supply costs.
• Oversee retail team and their activities including schedule, payroll, hiring, time-off requests, commendations, and disciplinary actions.
• Responsible for creating outstanding store condition and visual merchandise standards and ensure that retail floor is neatly organized and meet department standards.  
• Oversee product receiving process and processes invoices for payment for the department purchases.
• Responsible for purchasing, ordering, and maintaining inventory for the retail store including determining weekly and future inventory needs for seasonal rollovers to maximize profitability.
• Maintain accurate records, establishes, and maintains a positive, professional working relationship with vendors while negotiating, consistent with delivery, quality, reliability, and service.
• Assist with researching new product lines, making recommendations, and purchasing an appropriate mix of merchandise.
• Participate and direct end of month inventory.
• Assist with proper merchandise execution to maximize sales, earnings, and customer satisfaction.
• Manages team members performance to meet service objectives and enforces company policy and procedures where needed.
• Maintain relationships with local and national vendors and assist to tradeshows and conventions to be on top of new market trends and products.
• Maintain communications with various departments on in discrepancies, transfers, and exceptions.
• Handles any issues that arise from guests and staff.
• Create spreadsheets for tracking and logging information (ex. UPC pricing)
• Transfer data from hard copy to a digital database including but not limited to, maintaining accurate and updated inventory records.
• Must be able to lift up-to 50 lbs., move cases of merchandise.
• Must be able to stand for long periods of time.

• Complete onboarding, training, and assessments.
• Work a variety of shifts, including weekends and holidays.
• Perform all other job-related duties as assigned.

EDUCATION & EXPERIENCE

• High school diploma or GED required. Minimum 3 years’ experience in retail operations.
• Good communication skills, and the ability to perform in fast paced and goal-oriented environment.
• Candidate must exhibit strong motivational and developmental skills.
• Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail.  
• Background in hospitality/gaming operations is preferred including knowledge of casino guest rewards programs.
• Extended periods of standing and walking, circulating through the operations required.
• Must be able to work in an environment with exposure to secondhand smoke and high noise levels.
• Normal work schedules may vary based on business needs. 
• Position requires availability for evenings, weekends, holidays, and special events.