Front Desk Assistant

Commonwealth Eye Surgery was the only medical practice in Kentucky to be named the Best Places to Work by Modern Healthcare 2023! We are an established private Ophthalmology Practice that specializes in Cataract and LASIK surgery. We are a co-management center with a culture of putting the patient first. If you want go home at the end of the day knowing you made a difference in patient's lives, CES is the place for you!

Job Summary:

Register new patients, schedule all patient appointments and phone handling responsibilities as well as cloud computing work and checking patients out after office visit.

Education and Experience:

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities:

• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic with patients’ needs and concerns.
• Well-organized with attention to detail.

RESPONSIBILITIES

• Appointment Scheduling
• Daily review of schedule status for the remainder of the week and the following two weeks.
• Schedule all appointments with the appropriate physician to ensure top quality care to patients.
• Confirm appointments daily.
• Cancel and reschedule appointments, as necessary.
• Responsible for sending referring doctors letters and post operative communications
• Assist patients in obtaining authorizations or referrals that have not been received by the practice.
• Phone Duties
• Participant in front office call work group answering phone calls
• Take phone messages or forward calls
• Miscellaneous Duties
• Responsible for patient check-in, co-pay collection and proper registration processing
• Responsible for sending out letters to referring doctors from patient visits
• Responsible for post-operative reporting follow up and data collection
• Prepare office intake forms for practice appointments
• Prepare and collate packets for surgical packets supplied to patients for surgery
• Release of records
• Manage incoming correspondence through both fax and other electronic formats
• Assist in general office duties, as needed. Perform other duties, as required.
• Clinic hours are usually 7:30AM to 5:00 PM EST, Monday-Friday.

Job Type: Full-time

Salary: $14.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)
• Medical receptionist: 1 year (Required)

Ability to commute/relocate:

• Lexington, KY 40504: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person