Practice Manager

Tru Medical Management

New York, NY

$50,000 to $80,000 Yearly
Full-Time

Job Description

Who we are and our values:

Tru Medical Management in New York City is an award-winning adult primary care practice. Board-certified physicians provide comprehensive care delivered with respect and compassion. In everything the practice does, patient health and satisfaction are the priority. Tru Medical Management is unlike a typical doctor’s office. The practice’s staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.

What you will accomplish in this role:

Coordinating regular team meetings and sending re caps to the team.
Providing support and direction to enhance performance, skills, and knowledge of practice team within the practice(s).· Including ensuring employees receive proper onboarding, training, and monitoring of each team member’s performance.
Implementing existing effective workplace procedures across departments and teams.
Ensuring operations run smoothly daily. This includes promoting positive patient experiences, reviews, team members job satisfaction, workplace efficiency, shorter wait times, and completion of tasks.
Troubleshooting problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.
Managing patient dashboards such as zocdoc, patient pop, and healthix.
Conducting team member training evaluations, celebrate high performance, create improvement opportunity plans, and verbals/write ups if needed.
Working with various departments on improvement initiatives.
Assisting with inventory management
Promoting a harmonious team culture that aligns with the mission.
Marketing- conducting patient surveys, creating growth plans, planning for scale, and promoting a successful practice.

Who you are and your experience:

Bachelors degree preferred
Master’s degree preferred
5 years of experience as a practice manager.
Experience Managing more than 20 employees
EMR knowledge, Eclinicalworks preferred
Ability to make effective administrative/procedural decisions and recommendations· Working knowledge of medical billing and insurance protocols
Excellent customer service and leadership skills
Knowledge of patient care protocols, procedures, regulations, and standards
Thorough understanding of medical front office operations including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances
Understanding of fiscal management principles and procedures Reports to Executive team

Our team and support:

Highly knowledgeable and supportive staff with a diverse background including receptionists, Call Center Agents, Health Coaches, Medical Assistants, Clinical Supervisor and HR.
Providers for Primary Care, GYN, Cardio, GI and Podiatry.

Benefits provided to promote your well-being and health: