Commercial Account Manager

Join ICI, a reputable and customer-focused insurance agency located in the heart of Emporia, Kansas. We take pride in our commitment to providing exceptional service and building strong relationships with our clients. As a Commercial Account Manager, you will play a vital role in ensuring our commercial clients receive the best insurance solutions to meet their specific needs. Your dedication to delivering outstanding customer service will directly contribute to our agency's continued success and growth.

In this role, you will have the opportunity to work closely with our valued commercial clients, building lasting relationships and providing them with personalized insurance solutions. You will handle policy renewal processes, assist with claims, and proactively identify opportunities to enhance coverage. Your strong communication and negotiation skills will be essential as you collaborate with underwriters and insurance carriers to secure competitive rates and coverage options for our clients.

If you are a dynamic, customer-oriented individual with a passion for the insurance industry, we invite you to join our team at ICI. Apply now to be part of a supportive and collaborative work environment where your contributions will be valued and recognized.

Paid Time Off (PTO)

Health Insurance

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

Client Management: Develop and maintain positive relationships with commercial clients, serving as their primary point of contact for all insurance-related matters.

Policies and Renewals: Handle policy renewals, ensuring timely review, analysis, and presentation of renewal proposals to clients.

Claims Support: Assist clients with the claims process, advocating on their behalf and ensuring prompt and fair resolution.

Coverage Analysis: Conduct comprehensive coverage reviews for clients, identifying gaps and recommending appropriate solutions.

Market Research: Stay updated on industry trends and market conditions to provide relevant and timely advice to clients.

Collaboration: Work closely with underwriters and insurance carriers to negotiate terms, secure competitive rates, and tailor insurance packages to meet clients' unique needs.

Licensure: Possess or be willing to obtain relevant insurance licenses.

Experience: Prior experience in a customer service or account management role is highly desirable.

Knowledge: Strong understanding of commercial insurance products, coverages, and industry regulations.

Communication Skills: Excellent verbal and written communication abilities, with a focus on building rapport with clients.

Detail-Oriented: Strong attention to detail and accuracy in policy documentation and client correspondence.

Organization and Time Management: Ability to prioritize tasks, manage competing deadlines, and work efficiently in a fast-paced environment.

Team Player: Collaborate effectively with colleagues and contribute to a positive and supportive work environment.