Desktop Support Analyst I

DYOPATH

Athens, GA

Expired: 15 days ago Applications are no longer accepted.

$20 to $21 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:

You should be able to grow and feel empowered at work.
You should have fun in a diversified environment and bring your true self to work daily.
Work-life balance is vital to our positive culture.

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH.

We are currently hiring an onsite Desktop Support Analyst in Athens, GA!

Essential Functions and Responsibilities:

Analyze the user requests and incidents
Organize meetings with users to discuss resolution with incidents that occur.
Providing technical support, including installation, deployment, and maintenance of company PCs, laptops, software, scanners, printer problems, and various peripherals.
Supporting internal customers by troubleshooting software and hardware issues either face-to-face, over the phone, or through Chat software.
Track progress of incidents and tasks by utilizing internal or client ticketing software
Create, receive, and resolve end-user incidents. tasks, and requests while maintaining response and resolution of contracted SLAs
Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
Create, Edit, and Maintain knowledge base articles
Act as a point of contact for 3rd party vendors and technicians
Performing updates:
- - Microsoft security patches
  - Anti-virus signature file
  - Other software/application updates

Qualifications/Skills

Bachelor's Degree in computer science, IT, or another comparable field or four years of comparable work experience
Familiarity with change management (ITIL)
Computer hardware troubleshooting proficiency level: Intermediate-Advanced
Software troubleshooting proficiency level: Intermediate-Advanced
SharePoint experience (O365 preferred)
Working knowledge of MS O365 Suite

Pay/Shift/Location

$20/h-$21/h
Monday - Friday, 7am - 4pm
Athens, GA - Zip 30606

At DYOPATH, we offer top-notch benefits that helped us earn our "Great Place to Work" certificate! Here's what you'll get:

Medical, Dental, Prescription, Vision, Life and Disability Insurance
Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
Employee Assistance Program and Comprehensive Wellness Program
401 (k) Retirement Savings Plan with company match
PTO - Paid Holidays and Vacation Time
Continuous Learning and Development Programs
Employee Referral Programs
Pet Insurance plans
Bonus Incentive Programs
Growth opportunities

Don't hesitate – this Desktop Support Analyst position won't be available long! Join our creative and innovative team. Fill out the application today!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.