Theater Operations Staff Member at Lumina Theatre

Position: Theater Operations Staff Member

Reports to: Theater Manager

Location: The Lumina Theater (Chapel Hill, NC)

The Lumina Theater is a locally owned, independent theater near the heart of Chapel Hill in Southern Village. We believe in supporting our amazing community, creating meaningful experiences for our guests, fostering an inclusive and consistent work environment for our team, and enjoying a lot of really great movies along the way.

Our ideal candidate is irrefutably trustworthy and dependable, has excellent communication and interpersonal skills and understanding of customer service and hospitality, and is technologically savvy. They derive pleasure from providing excellent service to guests and exhibit excellent emotional self-awareness under pressure while maintaining a warm presence. They want to be part of a positive, enthusiastic, and supportive work environment, and to take responsibility for their own part in maintaining great work culture.

What we expect from you:

• A sincere love and appreciation for movies
• A strong work ethic with the ability to multitask effectively
• The ability to stay positive and calm under pressure
• A warm, compassionate, enthusiastic team approach
• Theater operations knowledge (preferred), or a strong desire to learn.
• Unwavering integrity - doing the right thing always - using sound judgment even when no one is looking
• Ability to accommodate a flexible schedule
• Strong communication and listening skills
• Courage to exceed your own expectations. Also, the courage to be honest with yourself about your own performance.
• A commitment to outstanding work - doing what needs to be done, as well as it can possibly be done
• Willingness to deny the temptation of victimization by work or any situation you find yourself in
• Able to stand for long hours
• Unrelenting eagerness to learn and improve
• Carry yourself with a warm, welcoming demeanor when interacting with guests and coworkers
• A deep understanding of hospitality. A desire to do all that can be done for others in thoughtful ways.
• A relentless pursuit of excellent guest experiences through use of technique, positive attitude, hospitality, financial and professional responsibility, and organizational skills.

The Lumina values diversity and inclusion as an extension of our firm belief in the power of hospitality and community to change the world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.