Concierge

We are seeking a Concierge to join our team! If you're looking to make a difference within an organization and be recognized for your efforts, then come grow with us!

How does Westminster supports its team members? Each eligible team member has the opportunity to:

• $2k relocation benefit available
• Live on-site and take advantage of our employee apartment discount
• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
• Receive $1k in contributions to the HSA medical plan for each employee who enrolls
• Obtain assistance for student loans as well as tuition reimbursement
• 401k Match-50% of the first 6%
• Short-Term and Long-Term Disability
• Paid Life Insurance
• Paid Time Off and more

Position Summary:

• Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
• Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
• Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
• Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
• Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
• Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
• Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.

Qualifications:

• One-year minimum experience working in a property management environment, or two years minimum experience working in sales, marketing and customer service.
• Exceptional customer service skills and the ability to build relationships.
• Previous experience in a luxury hospitality, concierge, or customer service role preferred.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
• Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
• Experience with collaboration apps including Teams, Zoom & WebEx.
• Experience with Apple iOS devices.