Patient Support Coordinator

Liv Health is an expert in health optimization, utilizing the latest advances in diagnostic testing to discover the biochemical individuality of patients and then use that intelligence to curate a personalized wellness plan. Liv Health is not here to replace primary care physicians or to simply treat symptoms. We are individualized, concierge well-care founded on the principle that prevention is better than any cure. There is not a one size fits all approach to medicine. Our care team designs custom protocols tailored to the individual with interventions to address Mindset, Exercise, Sleep, Hormones, Nutrition, & Gut. We are data-driven, tech-enabled, personalized wellness.

Overview:

The Patient Support Coordinator helps Liv Health accomplish its mission by providing support to the Concierges and patients and ensuring patients have an excellent experience.

Job Duties:

• Provide administrative support to patients and concierges by organizing communication, providing reports to management, and assisting with developing SOPs.
• Monitor company electronic messaging system and communicate directly with patients, answering questions and providing updates on order status and patient profiles.
• Utilize Slack to receive/give project updates to management and Concierges.
• Provide administrative support in the company EMR for patient files and orders.
• Order laboratory work upon doctor request.
• Track patient orders and shipping status and provide updates when required.
• Call in prescriptions to pharmacies on behalf of doctors.
• Document activity in patient charts.
• Communicate directly with patients via multiple communication channels.
• Create regular sales and order activity reports.
• Other duties as assigned.

Key Skills, Knowledge, and Abilities:

• Previous experience in a customer service position is required.
• Medical office experience is highly preferred.
• Ability to multitask and juggle multiple projects simultaneously.
• Highly organized and self-motivated.