Remote Enrollment Coordinator

FULL TIME W-2 ROLES!!!

SHIFTS/SCHEDULES AVAILABLE
Monday - Friday 10am - 6:30pm
Thurs - Monday 11am - 7:30pm

Description

We are looking for a motivated, organized, and talented Remote Enrollment Coordinator to join our team, focusing on providing first-level leadership by coordinating the daily activities of our Enrollment Counselor team with the goal of converting patient referrals into actual enrollments into our various telehealth/telemedicine programs by closing the sale. Also works with our patients to ensure a smooth set-up process to bring them live on our platforms. Become part of a team where your power to improve lives is exponential.

Job Purpose: Responsible to provide day-to-day supervision of our Enrollment Counselor team as well as to engage and enroll patients on our telehealth platform and to explain the function of selected FDA approved RPM (Remote Patient Monitoring) devices as needed; discusses features and values of our program and educates patients in the use of our resources.

Responsibilities:

• Conducts up to 75-100 outbound phone calls daily to connect with patients, educate them about our telehealth platform, and enroll them in our RPM services.
• Understands and communicates the value proposition for VWM (Virtual Weight Management) services; explains the related Medicare requirements which are designed to obtain data to improve the individual's health outcomes.
• Describes the support services provided by our Clinical Health Coaches and the importance of maintaining an agreed upon schedule of personal contact which involves data review and setting appropriate goals related to their condition.
• Explains the technical and mechanical aspects associated with utilizing the specific equipment provided to maximize the value of our services.
• Ensures the patient is qualified and has a smartphone or tablet device available; seeks patient consent to begin program participation and connects the individual with an assigned coach.
• Demonstrates accountability and responsibility for meeting performance targets through consistent adherence to organizational and time management best practices.
• Establishes a consultative relationship and builds rapport with patients through a friendly and engaging approach; adjusts engagement style based on the patient's individual needs to provide an exceptional, individualized experience.
• Remains flexible to the frequent potential for change and redirection of activities.
• Maintains meticulous records of patient interactions, call notes, and pipeline status to ensure accurate tracking and follow-up.
• Performs other duties as assigned.

Here are our MUST HAVES:

Required Education, Experience, Certifications / Licensure, & Skills:

• Associates in Business Management from a four-year college or university and FIVE to TEN years or more of related experience OR the equivalent combination of education and experience.
• Excellent verbal communication skills and professional demeanor
• A planner with capable organization and prioritization skills
• Able to work well independently and within a team setting
• Strong interpersonal and relationship building skills
• A caring and empathetic personality
• Easily facilitates the exchange of information
• High attention to detail and accuracy
• A self-starter, driven to accomplish exceptional results
• Exhibits a high degree of patience

Preferred Experience and Skills:

• Prior experience engaging Medicare-aged patients preferred, bilingual/multilingual a plus
• Call center experience with demonstrated results

Requirements:
Job Type (FLSA Status): Non-Exempt
Pay: $64,999.00 to $65,000.00 per year