Field Service Manager II

Field Service Manager

Are you looking for an exciting opportunity to showcase your electrical and mechanical troubleshooting skills while managing our service team. Do you enjoy working in a fast-paced environment and have knowledge of railroad rules and regulations, if you do then we have the position for you! At Piper, we're searching for a motivated leader to join our dynamic team in New York, NY.

You will be required to work a schedule of Monday -Friday. Must be willing to travel for job. We are offering $120,000.00 annually, based on experience.

But that's not all we offer! You can also enjoy these excellent benefits and perks:

• Medical insurance with $400 toward your monthly premium
• Employer-paid vision and dental
• Employee assistance program
• Life insurance
• 401(k) plan with a 3% employer match
• 12 paid holidays, paid vacation, and sick time

If you think this job is a fit for what you are looking for, applying is easy. This initial application should take you less than 3 minutes to complete.

WANT TO KNOW MORE ABOUT US?

We are a leading provider of advanced rail positioning and safety systems for the transit industry. Our expertise lies in offering innovative solutions for train navigation, Maintenance of Way (MOW) vehicle protection, and railway safety. Our enthusiasm for all things trains is evident in our daily discussions, and we embrace the use of Slack channels to spark spontaneous conversations and knowledge sharing. At Piper, we offer a supportive and diverse work culture that values collaboration and innovation. Join our team and help us make a difference!

DOES THIS SOUND LIKE YOU?

In this role, you will be responsible for responding to field service calls and returns. Ensuring that broken equipment is replaced and repaired. You must have a strong work ethic and be committed to showing up to work on time.

Here's what your responsibilities will include:

• Manage and oversee the daily operations of the service department
• Ensure customer satisfaction by providing excellent service and resolving any issues or complaints
• Coordinate and schedule service appointments for customers
• Assign work orders to technicians and monitor progress to ensure timely completion
• Provide guidance and support to technicians, including training and development opportunities
• Maintain accurate records of service orders, invoices, and customer interactions
• Collaborate with other departments to ensure smooth workflow and efficient service delivery

Requirements:

• Proven experience in rail industry or related field
• Strong knowledge of railroad rules and regulations and safety practices and service procedures
• Ability to effectively manage a team and prioritize tasks in a fast-paced environment
• Proficient in using computer software for scheduling, record keeping, and communication purposes Excellent communication and interpersonal skills
• Upselling skills to promote additional services or products to customers
• Oversee the maintenance of service trucks and vehicles

READY TO APPLY?

Don't miss the chance to join Piper and bring your skills to our team. Apply today and let's create something extraordinary together!