General Manager

Job Summary
General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.

Essential duties for a General Manager may include, but are not limited to the following:

People:

· Actively seek growth opportunities or assignments for development.

· Communicates effectively and timely with all guests (internal and external)

· Takes an active role with all new team members.

· Subject matter expert and adherence to all systems and processes

· Effectively demonstrates our Cultural Principles in every interaction.

Performance:

· Subject matter expert and adherence to all systems and processes.

· Upholds standards and takes corrective action when standards are not being met.

· Empowers team members to maintain WOW guest service with every interaction.

· Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.

· Engages and fosters external community relationships to include recruitment and sales growth, e.g, digital platforms and catering.

Profit:

· Ability to increase same store growth through sales and guest counts.

· Understands the Restaurants P&L results.

· Understands how quality, service, and cleanliness impact sales.

· Actively participates in inventory management.

· Demonstrates and upholds all safety and security standards.

· Engages in all LTO throughout LTO life cycle; including training and POP by deadlines.

Qualifications:

· A minimum of 3 years’ management experience.

· 18 years or older

· Able to read, write and speak English.

· Must possess a valid driver’s license, and access to reliable transportation.

· Available to work any shift, 7 days a week, with a required 50-hour work week.

· Prior supervisory experience with a coaching mindset.

· Previous onboarding experience with employees at all levels.

· Prior Microsoft Office Experience

· Prior cash handling and bank deposit experience

· Ability to multi-task and lead teams in a fast-paced environment.

· Ability to bend, stand, kneel frequently lifting 25+lbs.