Front Desk Associate

Proof Fitness Holdings LLC

Lexington, KY

Part-Time

Job Description
Essential Duties and Responsibilities:

Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the club
Greet all incoming guests and say "Good-bye" to all outgoing guests
Check each member in using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and follow the proper procedure in the event of a delinquency
Register all guests into the club using proper registration procedures
Ensure that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner
Answer phone by the third ring in a professional, courteous and enthusiastic manner using the proper phone greeting
Address caller's requests and/or take appropriate messages
Register all telephone inquiries in the TI register in the Master Production Binder and transfer the call to the appropriate Fitness Consultant
Respond immediately to requests, inquiries and concerns
Maintain neat appearance and wear proper uniform attire with nametag while on duty
Distribute towels and other materials as needed
Process all purchases on the Point of Sale System
Perform End of Shift and End of Day processing
Promote and sell merchandise
Restock items and keep coolers and food displays looking full
Assess and keep front desk, retail, drink, supplement display and surrounding areas orderly and clean
Follow proper opening and closing procedures
Log all maintenance concerns as identified
Notify management of incidents that require incident reports
Work when scheduled and adhere to company attendance policies
Attend all staff meetings as directed
Perform other duties as directed by management

Experience and Skills
Required Knowledge, Skills and Abilities

Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
Understanding of basic cash procedures
Ability to handle challenging customer issues with patience, tact and professionalism
Must have a high level of professionalism, honesty, integrity and work ethic
Exhibit a superior sense of customer service at all times
Willingness to work flexible hours

Required Experience, Education and Certifications

Minimum of six months related experience
Excellent communication and customer service skills are required
Understanding of basic cash procedures is required
Basic computer skills are required
Current CPR certification and basic first aid training within 60 days of hire

Physical Requirements

Position duties require standing for long periods of time, daily walking, sitting, lifting, bending, squatting and reaching.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret common business related documents such as the Proof Fitness membership agreement. Ability to respond, verbally and in writing, to common inquiries or complaints from customers or members of the business community.