Customer Support Representative
- $14 to $16 Hourly
- Contractor
Role: INFORMATION CLERK
Location: Long Island City, NY 11101
Contract Role
Job Summary/ Essential Job Functions:
· Must have previous customer service and call center experience.
· Requires sound knowledge of Word, Excel in addition to excellent communication skills.
· Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries.
· Send escalation emails and create service request for unresolved matters that need fur.
Duties:
· Handles Heavy Incoming Call Volume
Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship or any other class protected by applicable law.
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