Front Desk Assistant at Dogs Rock! Vermont

Position: Front Desk Assistant

Reports To: General Manager

Overview:

Dogs Rock! Vermont is a training and behavior center located in Essex Jct, VT. We believe that all dogs are awesome, and our mission is to help people build strong relationships with their dogs through positive reinforcement training. We strive to have the best standards of practice in everything that we do. We take a serious approach to canine behavior and follow Least Intrusive Minimally Aversive guidelines with all of our dogs- and their people too!

Our clients range from first time puppy owners to dog owners looking for special care, proper socialization and training. We are an ambitious team and aim to be an industry leader for dog training facilities. Our employees embrace and embody the mission of Dogs Rock! Vermont to strive for best practices in all aspects of the business and to legitimize the use of positive reinforcement in dog daycare and training. 

The primary role of the Front Desk Assistant at Dogs Rock! Vermont is to make sure all of the clients have a positive experience with our company, scheduling all client appointments in a timely manner, and ensuring the completion of all front desk tasks before end of shift. The Front Desk Assistant should be able to work independently and follow protocols and procedures set forth by management, and adhere to company policies. The Front Desk Assistant serves a major role in distributing accurate and timely information to our client base. As a customer service facing position, the Front Desk Assistant should be familiar with customer policies and feel comfortable asserting them as needed. 

The Front Desk Assistant will also oversee dog groups as needed as a secondary role within the company. 

Company Values / Core Principles:

• Compassion - for one another and the animals we care for
• Teamwork - Working together to solve problems as they arise, and be proactive in planning ahead for daily operations
• Ethical - Transparency in all we do with each other and our clients
• Strive - Working towards setting the standard for best practices not only in our industry, but with the animals we work with

Responsibilities include:

Front Desk

• Greeting and checking in clients as they come in for our daycare or day training
• Building relationships with clients in person, over the phone, and through on-line communication
• Maintaining an upbeat and compassionate attitude towards all clients
• Answering phone calls, assisting clients with current and future booking reservations, and providing information about our services
• Processing service requests and modifying reservations for daycare, day training, group classes, and private training
• Taking payments through our computer system and cash register 
• Calling local vet offices to confirm vaccination records
• Misc. light administrative projects and tasks given by management
• Cleaning the front desk area, lobby, and retail area
• Working with the facility managers to ensure that the overall flow of the front desk is consistent with our mission and goals

Dog Handling

• Proactively managing dog play groups after our in-house training is completed
• Adhering as closely as possible the daily schedule for the dogs, under guidance of the operations manager
• Miscellaneous cleaning tasks & duties
• Record data about dogs and their behavior in internal documents and to management

Required: 

• Personable attitude with clients and their pets
• Excellent customer service and time management skills
• Organized and systematic
• Works well under pressure
• Excellent computer skills including basic knowledge of technology and problem solving hardware and software issues
• Proficient in Google Drive, Google Docs, Google Sheets, Google Slides, and Gmail
• Comfortable navigating cloud-based internal software systems
• Excellent written and verbal communication skills for use with staff and clients
• Enjoys being around many different types of dogs including a variety of breeds and behaviors
• Dog Handling Skills (ability to take collars and harnesses on and off)
• Knowledge of canine vaccinations and zoonotic diseases 

Preferred:

• 1-2 years of professional experience working in dog daycare, veterinary office, shelter or training facility
• 1-2 years of experience in a customer service related field

Overall Division of Tasks: (Subject to change)

• 80% Front Desk/Customer Service
• 5% Dog Handler
• 15% Cleaning & Organizing Tasks

Pay range: $13-$14.99/hour

Time: 36-40 hours per week

Benefits: accrued PTO and sick days

To Apply: Please submit a cover letter and resume in PDF format. No phone calls, please.