Field Service Technician

Nielsen

Richmond, VA

$42,500 Yearly
Medical , Paid Time Off , Retirement
Full-Time

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Nielsen - HIRING IMMEDIATELY!

Candidates must be located within the Richmond, VA. area to be considered for this opportunity.

What are some Field Service Technicians Responsibilities:

Establish and maintain long term relationships with assigned Nielsen Families/Households
Install Nielsen measurement equipment in newly assigned Nielsen Families/Households
Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data
Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory
Accurately collect and report demographics and audience information using Nielsen proprietary software
Educate and coach Panel Members on proper operation and usage of Nielsen equipment
Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

What are the qualifications:

Ability to bend and lift television sets.
Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge
Superior customer service skills
Organizational and time management skills
Identify problems and troubleshoot data/equipment
Minimum High School Diploma/GED OR 2+ years equivalent work experience
Must have a valid Driver's License

Physical Requirements

Travel Locally for up to 50%of the time
Driving for up to 8 hours per day
Standing for up to 6 hours per day
Kneeling for up to 2 hours per day
Ability to climb stairs
Ability to walk half of a mile
Ability to work in all seasons and inclement weather
Ability to lift up to 30lbs

Physical Demands:

The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people's homes. Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people's homes. Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray.

$42,500 - $42,500 a year

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimate of salary for a new employee to be offered this role would be $42,500, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen is committed to hiring and retaining a diverse workforce

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Apply for this job