Front Desk Agent

POSITION OVERVIEW:

We are seeking a dynamic and enthusiastic Front Desk Agent to join our team and help to deliver the highest quality of service to our guests.

JOB FUNCTION, TASKS, and RESPONSIBILITIES:

KEY RESPONSIBILITIES

• Greet guests in a friendly and warm manner; perform guest check-in and check-out
• Review arrivals and departures for guest preferences to ensure guest satisfaction
• Provide information and act as a resource to our guests or hotel visitors
• Receives and acknowledge reservation requests, cancellations and changes
• Communicates guest requests and issues to the proper departments
• Coordinate with other departments to fulfill special guest requests

QUALIFICATIONS and REQUIREMENTS:

• 1-2 years prior Front Office experience
• Luxury hotel experience preferred
• Hospitality degree preferred
• Must be able to handle multiple tasks in a fast-paced environment
• Excellent computer skills, including Microsoft Office and knowledge of a property management system
• Strong attention to detail
• A positive attitude and ability to work well with a diverse staff
• Physical ability to stand for long periods of time
• Leadership and customer service skills
• Have flexibility to work a varied schedule, including overnights and weekends
• Multilingual (preferred)
• Ability to thrive in a fast-paced environment
• Strong communication and organizational skills
• Looking for growth and development into a supervisory/ management role

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position: *Prolonged periods standing at a desk and working on a computer.

Force: *Must be able to lift up to 15 pounds at times.