Dispatcher Customer Service

Scheduling Dispatcher

Fairfax, VA

 Monday to Friday  $45,000-$50,000

2 years dispatch / scheduling experience required

WHO ARE YOU?

In need of a driven, detailed-oriented, and customer-focused individual to fill the position of Scheduling Dispatcher.  The qualified candidate must be solution oriented, possess strong customer service skills, the ability to multi-task and prioritize in a fast-paced environment, and excellent work ethic.

As one of the first points of contact, this position lays the foundation in creating a positive experience with internal and external clients.  Contributing and assisting to the organization and accuracy of the schedule for the Field Operations Department gives the ideal candidate the opportunity to ensure that all company processes affected by the schedule are completed correctly and efficiently.

Essential Functions:

• Directly contribute to the successful completion of daily schedules by managing schedules within their assigned area and supporting fellow team members in the management of their schedules
• Responsible for entering all required information correctly to the schedule for every inspection to allow easy transition of information to other departments
• Ensure that information used in ProntoForms, Microsoft Flow, Microsoft Excel, and other platforms that pull information from the schedule are accurate
• Develop and update standard operating procedures (SOP) within the Scheduling Department to make them more efficient
• Communicate any scheduling problem areas and provide options for resolution
• Fortify sustainable relationships and trust with clients through open and interactive communication through email and phone
• Take ownership of client complaints, provide appropriate solutions and alternatives promptly; follow up to ensure resolution
• Identify and assess the needs of our clients to achieve satisfaction
• Maintains customer confidence and protects operations by keeping information confidential.
• Assist Administrative Support Team, as needed, in answering phone calls from the main line
• Contribute to team effort by cross training in multiple departments to assist in the completion of project deadlines, as requested
• Interface with Operations, Owners, and Subcontractors to discuss impact of work and resolution of problems