General Manager

Description

Blind Tiger Burlington in Burlington, VT is seeking a General Manager to join our team. As a bustling hub of creativity and innovation, our establishment thrives on our passion for delivering exceptional experiences to our guests. We are dedicated to fostering a vibrant work environment where team members are valued and supported. The General Manager role at Blind Tiger Burlington is a unique opportunity to lead and inspire a talented team while overseeing the day-to-day operations of our establishment. With a competitive annual salary range of $55,000 - $65,000 plus free onsite housing and semi-annual bonuses, this position offers a chance to make a significant impact in the heart of Burlington.

Responsibilities

•Comply with all Lark Hotels policies, procedures, and SOPs
•Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan, and Capital Budget
•Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories
•Lead the hotel in achieving high-performance levels in service and profitability
•Manage and nurture relationships/expectations between the owner, management company, and the hotel
•Develop and maintain relationships with key hotel accounts
•Hold self and others accountable for achieving results
•Create a culture that promotes high employee morale and performance
•Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction
•Establish, measure, and monitor clearly defined goals and incentive plans for department heads
•Respond to guest/employee concerns or complaints in a timely, courteous, and effective manner
•Interview, select, train, and orient employees per Lark's process and procedures
•Partner with Department Managers in setting and adjusting the rates of pay and status for direct reports (i.e. Full-Time, Part-Time, etc.)
•Effectively coach, motivate, lead, and resolve employee concerns by timely communicating ongoing positive and constructive feedback
•Conduct 90-day Performance Reviews of Department Managers by providing both positive and constructive feedback
•Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll)
•Biweekly review of "ACA Reporting" to monitor average hours worked
•Review and maintain timely and accurate "status" of employees for benefit plans, i.e. Full Time, Part Time and Terminations
•Ensure staff and assignment of daily duties meet hotel needs while effectively controlling payroll
•Complete weekly payroll processing
•Embrace change, innovation, and creativity
•Ensure all new employees receive a safety orientation and safety training prior to starting their hotel job duties. In the event of a vacant department manager position, either personally conduct the orientation and training for that department, or specifically delegate this responsibility to another manager
•Plan and preside at regular Department Manager and hotel staff meetings to foster open lines of communication
•Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc.
•Identify and communicate maintenance issues
•Ensure the property is clean and well-maintained

Qualifications

•2+ years of experience in hotel management
•Strong educational background in related field
•Demonstrated competency in property management
•Excellent interpersonal communication skills
•US work authorization
•Have a culinary passion
•Must be able to live on-site in provided housing
•Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve it. Identify, recommend, and implement best practices
•Ability to communicate effectively both verbally and in writing. (Strong writing skills - spelling, punctuation, grammar.)
•Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment