Catering Concierge

Our Commitment to You: Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates.

Benefits: We offer a wide range of benefits to our employees varying by position and position type. These benefits include pay on demand, medical, dental, vision coverage, paid time off, paid holidays, competitive wages, 10% employee and family discount, tuition reimbursement, scholarship programs, 401(k) matching. In addition, we offer development and training opportunities, career advancement opportunities, and a great working environment with the ability to make an impact at work.

JOB SUMMARY

This position is primarily responsible for providing effective customer service for all catering customers by utilizing excellent, in-depth knowledge of catering products and services. They are responsible for collaborating with catering team members to answer questions, direct inquiries, and resolve issues in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

• Greet and provide assistance to customers at the catering reception desk. Model the Lund Food Holdings customer service standards at all times
• Provide assistance to customers by phone and through electronic communication, ensuring they are connected with the correct individual in the department
• Assist event planning team as needed with planning and executing customers event needs
• Assist event planning team with customer event confirmation calls
• Prepare weekly order estimate conversion and confirmation call reports
• Process cash deposits and check payments from clients
• Assist Catering Manager with updating website with new menu items, pricing, and descriptions
• Collaborate with marketing on the design of special menus for events, including special tasting menus, ensuring integrity of Lunds & Byerlys branding
• Create, maintain, and manage inventory of various menu signage including:
  • Menu item cards and menu displays
  • Reheating instructions for pick-up orders
• Facilitate pick-up orders including:
  • Ensuring an accurate list of pick-up orders is available to team members
  • Packaging and labeling service ware for each order
  • Staging orders for pick-up and ensuring successful pick-up experience
• Partner with retail department teams to complete orders that include bakery or deli items
• Maintain current and accurate city temporary licensing and event notifications and communicate information and updates to catering leadership team and event planning team
• Maintain up to date list of venue information and requirements
• Assist with proper processing of new vendor paperwork and client invoices
• Ensure ongoing customer communication including post-event thank-you notes, soliciting post-event feedback, sending life event congratulation notes, sharing information on promotions, and other relationship and loyalty building gestures
• Manage and ensure communication of customer feedback reporting
• Ensure inventory of office and various event supplies including nametags and uniforms

OTHER JOB DUTIES (Not considered essential to the job)

1. Perform all other related assignments (including special projects) as required in a professional and cooperative manner.

MINIMUM QUALIFICATIONS

1. Education
   1. Required: High school diploma or equivalent
   2. Desired: Post-secondary education
2. Licensing Required: None required
3. Experience
   1. Two or more years work experience within the related technical/functional work area
4. LFHI Competencies expected of all employees include: action oriented, communicates effectively, customer focus and instills trust.
5. Other required Knowledge, Skills, and Abilities:
   1. A service-oriented individual with a high energy, positive and friendly demeanor
   2. Strong customer service, interpersonal, communication and problem-solving skills
   3. Ability to respond to continually changing priorities and coordinate multiple projects
   4. Computer skills (Outlook, Excel, Word)
   5. Strong customer service, interpersonal, communication and problem solving skills
   6. Ability to read, write, speak and comprehend English

OTHER REQUIREMENTS/EQUIPMENT USED, IF APPLICABLE

Equipment Used

• Office Equipment (this may include computer, phone, printer, scanner, copier and fax machine)