ServiceNow Technical Specialist / ServiceNow BA

ServiceNow Technical Specialist / ServiceNow BA

Interview Type: In Person Only (Remote)

Role: ServiceNow Technical Specialist/ Business Analyst -

Location: Raleigh, NC 27611

Hire type: Contract

Visa: USC, GC, GCEAD, H4EAD only

Experience: 10+ years

ServiceNowTechnical Specialist with expertise in ServiceProviders and platform strategy. Work directly with customers to capturebusiness and user requirements and communicate those requirements to theplatform team. This role will define detailed stories and epics, with applicableacceptance criteria in collaboration with product owners and development teamand facilitate meetings with internal technical and operational teams. Inaddition, this role will be responsible for authoring content and peerreviewing a wide array of documents, including functional, technical, trainingas well as planning and roadmaps.

1) Lead meetings with system owners and customers to gather business requirements.

2) Elicit, analyze, communicate and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.

3) Collecting, organizing, and analyzing data

4) Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.

5) Ability to facilitate technical discussions and anticipate, mitigate, and resolve risks and issues within an information technology environment.

6) Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.

7) Experience delivering ServiceNow development capabilities to an enterprise organization.

8) Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking

9) Translates technical complexities to business owners to drive solutions.

10) Working as part of an integrated project team leveraging Agile and Scrum

Skill

Required /Desired

Amount

of Experience

Proven ServiceNow implementation experience

Required

3

Years

Web applications, networks, protocols and email (SMTP, POP3)

Required

3

Years

Basic understanding of ITIL v3 methodologies

Required

3

Years

Understanding of enterprise IT architecture

Required

3

Years

Working knowledge of relational databases

Required

3

Years

Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)

Required

3

Years

Impeccable time-management and record keeping

Required

5

Years

The ability to take complex end-user requirements to code

Required

5

Years

A positive can-do attitude & willingness to learn

Required

5

Years

A strong personal commitment to quality service

Required

5

Years

The ability to work independently and with a team

Required

5

Years

LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.

Required

3

Years

Excellent communication

Required

5

Years