Service Coordinator

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering seven states, are a blend of commercial and residential, electrical, and heating & cooling companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.

We are actively seeking an Amazing Service Coordinator in Columbus, OH area to join our award WINNING team.

Great Reasons to Join Romanoff:

• 9x Employee Voted Top Work Place
• Highly Competitive Wage
• Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
• $15k Company Paid Life Insurance 
• 401K
• ESOP Retirement Plan (We are 100% employee owned)
• Training and Support
• Vacation and Paid Holidays
• Advancement Opportunities
• Paid Apprenticeship 

Work Schedule: Monday- Friday 7am-4:00pm MUST be willing to be flexible as jobs may change

Position Responsibilities of the Service Coordinator:

• Answer all incoming calls and email inquiries from customers in a caring, understanding, and helpful manner
• Schedule all service requests from customers and dispatch to the service technicians in the field
• Management of a multiple service technician dispatch board including daily confirmation of next day’s calls
• Coordinating daily replacements and new installations including job packets, permits and invoicing
• Respond to all online service and quote requests including emails and vendor portals
• Communicate concisely and effectively with customers, managers, co-workers, vendors, and other departments to ensure a seamless operation
• Document and follow-up in a timely manner to ensure all service requests, inquires, questions, concerns or other issues have been completed and/or resolved
• Assist the service manager and service techs with repair quotes, parts procurement and warranty filings
• Assist retail sales team with appointment scheduling, job packets, invoicing, permitting and inspections
• Setup an organized filing system for customers and vendors
• Complete weekly and monthly sales reports and use them to verify the monthly billing report accuracy
• Update the Retail Services Manager of daily and monthly service and AOR sales as compared to plan
• Oversee accounts receivables and maintain past due accounts to a maximum of 31- 60 days past due
• Participate in all weekly service, installation and sales meetings
• Be willing to work extended hours during the peak seasons and work from home during inclement weather

Minimum Experience and Qualifications of the Service Coordinator:

• High School Diploma or GED Equivalent
• Administrative/Clerical experience required
• 1-2 Years of relevant HVAC service dispatch, installation, and administrative experience
• Prior experience with a service management software system
• Experience with Microsoft Suite - Word, Excel and PowerPoint is a must
• Must be able to communicate effectively, clearly and concisely
• Must be an outgoing team player and able to work well within a collaborative environment
• Must have experience with local municipalities’ permitting and inspections processes
• Must adhere to company screenings

Physical Requirements

• Must be able to adhere to large amounts of sitting
• Must be able to speak English and hear to communicate

Benefits and Compensation

Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

The Romanoff Group of Companies consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  We are an equal opportunity employer.