Receptionist

Receptionist/Cashier

Luxury Stone and Tile Company, one of Florida’s largest importers and distributors of the finest stones including slabs, tiles, and accessories is currently seeking a receptionist/Cashier to join our team. We are looking for an individual who is professional, outgoing, friendly, and customer-focused for our Fort Lauderdale location. The receptionist is responsible for receiving and directing telephone calls, customers, and visitors to the appropriate staff member; receiving, sorting, and routing incoming mail and faxes; and processing and dispatching outgoing mail. The ideal candidate will be a motivated self-starter, who can multi-task with a smile. This individual will be part of our team dedicated to creating an incredible first impression and providing high-quality customer service for those visiting our showroom or over the telephone.

Duties:

• Receives and relays incoming, outgoing, and internal calls through a telephone console in a professional and friendly demeanor. Forward calls to appropriate staff members or departments.
• Supplies routine telephone information such as hours of operation, address, directions, and other information. Answers routine caller questions. Refers to non-routine inquiries and/or difficult callers to designated staff members.
• Takes and delivers messages by obtaining caller’s name, telephone number, and purpose of the call or transfers call to voice mail, if staff member is unavailable or cannot be located.
• Greets and assists on-site customers and/or visitors, determines the nature of business, and announces visitors to appropriate staff members. Maintains the visitor log. Ensures that visitors feel welcome and are promptly directed to the appropriate person for assistance.
• Inputs information into database system for new customers.
• Receives, sorts (by location, floor, department, etc.), routes, and tracks incoming mail, packages, and samples.
• Issues labels for outgoing mail and ensures boxes are prepared.
• Ensures that the showroom is maintained in a neat and orderly fashion throughout the business day. Reports on any maintenance issues to the appropriate area.
• Processes “express/overnight delivery", registered and special delivery service requests, and maintains appropriate receipts. Schedules and confirms all deliveries.
• Provides clerical support to the Sales Area, as needed.
• Receives payments via credit card (online) or wire transfers through the system and our accounting Department and posts in the correct orders.
• Opens a sales order when the product is in the hold order.
• Request signed sales order via signature link to the client that sent payment electronically.
• Assign the salesperson the receipt of the payment and order creation.
• Communicate with the host in order to assign walk-in customers to the correct salesperson.
• Enters client on Envoy.
• Contact management immediately when a client seems to have a problem.
• Contact management when a client’s waiting time is longer than 10 minutes.
• Follows the standard operating procedures for assigned areas.

Qualifications:

• 1 to 3 years of receptionist, general office, or customer service experience in a high-volume, fast-paced environment.
• High school diploma, GED, or equivalent required.
• Excellent verbal and written communication skills. Bilingual skills (English/Spanish) preferred.
• Ability to project a courteous and patient image over the telephone and in person.
• Excellent organizational and time management skills.
• Detailed oriented.
• Ability to work as part of a team.
• Ability to work Saturday hours.
• Knowledge of basic office equipment with the ability to utilize a personal computer with word processing.