Hands on Front of House Bagel Bakery Manager

Do you have a passion for bagels and a talent for managing front-of-house operations? Are you a natural leader with exceptional customer service skills? If you're looking for an exciting opportunity to lead a team and create memorable experiences for bagel enthusiasts, we have the perfect role for you!

Position: Hands-On Bagel Bakery Front-of-House Manager

Job Description:

As the Hands-On Bagel Bakery Front-of-House Manager, you will be the face of our bustling bakery, responsible for ensuring a seamless and delightful experience for our valued customers. Your outstanding communication skills, warm personality, and leadership abilities will be instrumental in creating a welcoming environment that keeps customers coming back for more.

Responsibilities:

1. Customer Service Excellence: Lead by example in delivering top-notch customer service, greeting guests, taking orders, and addressing inquiries and feedback with a smile.

2. Team Leadership: Supervise and inspire front-of-house staff, including servers and cashiers, fostering a positive and efficient team environment.

3. Order Management: Oversee order accuracy and efficiency, ensuring prompt service and minimizing wait times during peak hours.

4. Upselling and Promotion: Encourage upselling of bakery products and promotions to boost sales while maintaining genuine customer engagement.

5. Maintaining Cleanliness: Ensure the front-of-house area is clean, organized, and visually appealing at all times.

6. Training and Development: Conduct regular training sessions to enhance staff skills, product knowledge, and customer service abilities.

7. Inventory and Supplies: Collaborate with the management team to monitor inventory levels and report any necessary restocking.

8. Conflict Resolution: Handle customer complaints and concerns professionally, finding effective resolutions to ensure customer satisfaction.

9. Hygiene and Safety: Comply with health and safety regulations to maintain a safe and sanitary front-of-house environment.

10. Collaboration: Work closely with the bakery's management team to coordinate seamless operations between front-of-house and back-of-house.

Requirements:

• Previous experience in a front-of-house management role, ideally within the food industry.
• Strong leadership and interpersonal skills to motivate and guide a diverse team.
• Exceptional customer service aptitude, with a genuine passion for creating positive experiences.
• Excellent communication skills to interact with customers and team members effectively.
• Organizational and multitasking abilities to handle a fast-paced environment.
• Detail-oriented with a focus on maintaining high standards of cleanliness and presentation.
• Flexibility to work early mornings, weekends, and holidays as required by the bakery's schedule.

Benefits:

• Competitive salary based on experience and performance.
• Opportunities for career growth and professional development.
• Be part of a dynamic team that is dedicated to crafting the best bagel experience for customers.
• Enjoy staff discounts on our delicious bagels and bakery products.
• Contribute to a vibrant and welcoming atmosphere that values both customers and employees.

If you have a passion for bagels, exceptional leadership skills, and a knack for delivering outstanding customer service, we'd love to hear from you! To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you believe you'd be a perfect fit for the Hands-On Bagel Bakery Front-of-House Manager position.

Starting pay is $22/hr with an average of another $5/hr in tips!