Design Manager, Resources & Information (Reproductive Healthcare)

Organizational Summary

Upstream USA is a fast-growing, national nonprofit committed to ensuring that equitable, patient-centered contraceptive care is made available to any patient and is fully integrated into the health system as part of basic health care. We envision a future where all patients are screened for their contraceptive needs and offered patient-centered contraceptive counseling that's free from bias, noncoercive, trauma-informed and delivered by knowledgeable providers and support staff following best medical practices and evidence-based guidelines. We believe all patients should be able to access the contraceptive service of their choice – when they want it and where it is convenient for them to get it.

We do this by partnering with healthcare organizations, providing them free training, education and technical assistance. Surveys from patients receiving care at Upstream-trained healthcare organizations consistently show that patients feel heard and respected, and are able to access the contraceptive method of their choice.

To meet the growing needs in our country, Upstream has launched a national expansion to transform contraceptive care in more than 700 healthcare organizations across the United States by 2030, reaching 5 million patients of reproductive age. Already, our work with more than 130 healthcare partners in nearly forty percent of the country helps integrate much needed contraceptive services across the spectrum of healthcare, including primary care practices.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream's budget has grown from $1.7 million just six years ago to approximately $60 million in 2024. Upstream's work has also garnered attention from many leading publications including Harvard Public Health, Bloomberg, MedPage Today, and Politico.

Position Summary

Upstream's Data, Analytics and Technology Team works cross-functionally to ensure internal and external tools function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency and data-driven decision making.

Reporting to the Director of Data, Analytics, and Technology, the Design Manager, Resource & Information is responsible for managing a range of projects related to the design and maintenance of materials including Patient Education Materials (PEM), Technical Assistance (TA) materials, and other program-related solutions. They will intake, prioritize, and execute on new project requests in addition to regular maintenance of materials. Additionally, they will establish design-based best practices for Upstream's use of data visualization and storytelling; they will engage in projects related to making information accessible and interpretable while coordinating the education and adoption of these practices by Upstream's staff.

The Design Manager, Resource & Information will collaborate across Upstream's verticals and departments. They will be primarily focused on supporting the Program Operations vertical, which designs, delivers, and improves Upstream's program that is delivered to our health center organization partners.

Essential Duties and Responsibilities

• Provide graphic and user design support to the organization, with a primary focus on the Program Operations team, interfacing across verticals with Marketing and Communications to ensure consistent branding and messaging across the organization
• Develop program-related solutions related the design and communication fo resources and information that center our Practice Transformation Team and healthcare organizations partners
• Solicit input from subject matter experts and users across the organization to ensure materials are accurate, informed by end users, and meet the needs of our team and healthcare organization partners
• Manage Upstream's suite of patient education materials (PEM) by performing annual review with relevant stakeholders, coordinating or directly making identified updates, and communicating revisions to audiences accordingly
• Maintain suite of Technical Assistance (TA) materials including, but not limited to:
  • Ensure materials within Upstream's Intranet and Google Drive are up-to-date in coordination with Systems and Operational Services team
  • Support architecture for material management on The Stream (Intranet) and within Google Drive
  • Graphic design, as needed

• Manage and assign relevant design requests from Upstream's central project management tool; ensure timely investigation of requests with requestors and assigned performers
• Communicate with teams across Upstream to ensure programmatic changes are cascaded to connected content
• Establish data visualization and storytelling best practices to make data accessible to ranges of audiences and/or specific audiences
  • Directly engage and support Upstream's teams by designing data visualizations, slides, and/or infographics to clearly communicate the desired findings
  • Coach Upstream's staff to increase the skills and literacy around data visualization and storytelling design.
• Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.

• 4-6 years of experience in design, including:
  • Knowledge of user-centered design and design thinking principles
  • Application of design thinking principles in varied contexts
  • Knowledge of design research and synthesis methods; ability to quickly and effectively synthesize research and learnings
  • Graphic design skills with Adobe Creative Suite, particularly InDesign and Illustrator (must be able to share a recent portfolio)
  • High level of experience/proficiency in Google Suite and Microsoft Office products, particularly Google Slides and Microsoft Powerpoint
  • Data visualization design in different contexts (self service vs. presenting key takeaways)
  • Project management experience
  • Strong and empathetic communicator, including excellent verbal and written communication skills

Other Upstream Staff Expectations

• Upstream USA's COVID-19 Vaccine Policy requires employees to have completed a COVID-19 vaccine primary series unless a medical or religious exemption is approved. As a condition of employment, newly hired employees must provide proof of their COVID-19 vaccination or, if applicable, request a medical or religious exemption.
• All Upstreamers must also be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in EDI learning & development, community engagement, and culture building activities up to 5% FTE (i.e., 2 work hours per 40 hour work week). Examples include attending trainings, conferences and summits, volunteering time, participating in local community events, mentoring and learning, participating in Communities of Belonging or Culture Council, developing language acquisition, learning universal design principles, and using professional development benefits for EDI topics, among other activities.

Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability (Not required to apply)

• Experience working within healthcare or reproductive health environments a plus
• Familiarity with enterprise data visualization tools (Power BI, Tableau, Looker, etc.)

Attributes

The ideal candidate will embody and embrace our core values which serve as our operating principles:

• We keep our mission at the center Upstream's mission is to ensure that equitable, patient-centered contraceptive care is basic healthcare ;
• We trust each other; we are reliable, empathetic, compassionately direct, and confident in each others' ability to do the same
• We work every day to build an equitable, diverse and inclusive culture; we respect the backgrounds contexts and experiences of individuals, teams and partners in our interactions
• We bring joy to our work; we create opportunities to celebrate, connect and strengthen relationships with one another

Additionally, the ideal candidate will possess the following attributes to be a successful contributor to the Data, Analytics, and Technology Team:

• Demonstrates a high degree of adaptability to work in a rapidly growing, post start-up organization
• Detail- and results-oriented team player who is dedicated to getting the job done accurately and on a timely basis
• Possesses strong time management skills and the ability to prioritize their portfolio of projects with new incoming requests
• Excellent attention to detail and conscientious approach to delivering the best product
• Strong work ethic and a team player attitude
• Sense of humor and affability
• Interest in working for a mission driven organization

Travel Requirements

This role will require up to 10% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1-2 annual organizational retreats and two annual team/department meetings.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

Hiring Range

The hiring range for this role is $94,400 to $110,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate's experience level and capabilities, internal pay equity considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers.

EDI Vision Statement

Internally, we envision promoting equity by reducing disparities in the Upstream talent lifecycle and engagement, cultivating a diverse workforce and inclusive culture, and fostering power sharing when we make decisions.

EDI Guiding Principles

Through Equity, both in the workplace and in contraceptive care, we address root causes that enable disparities to occur, acknowledge that different resources and opportunities may be needed to reach fairer outcomes, and implement systems-level changes that are sustainable over time.

Through Diversity, we acknowledge, respect, and celebrate the collective mixture of differences and similarities of Upstreamers and our community partners. At Upstream, we value the diversity of identities at all intersections, while at the same time centering racial diversity.

Through Inclusion, we succeed at creating a culture of belonging that embraces differences in identities and experiences by building trust, joy, and psychological safety. We cherish and elevate these differences through power-sharing in how things get done internally and in service of our mission.

Communities of Belonging

Serving as employee resource groups for Upstreamers, Communities of Belonging assist in advancing our equity, diversity, and inclusion journey. They assist in instilling organizational values in our work and support our EDI vision. Open to all employees, Communities of Belonging create opportunities for leadership development, community engagement, support, and resource mobilization.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.