Technical Writer and Document Specialist

KLC Consulting, Inc.

Requirement for:      Documentation Specialist/Technical Writer - Tallahassee Florida

Contact:                     Maggie Manning: 850-270-9732, MManning@klcinc.us

Client:                         Florida Department of Corrections, Office of IT, 501 South Calhoun Street, Tallahassee FL 32399

Due Date:                   May 13, 2024 by 11am EST

Term                           July 1, 2024, through June 30, 2025, with a possible one (1) year renewal term

Location: The work will be conducted on-site with the Department's OIT in the Carlton Building at 501 South Calhoun Street, Tallahassee, Florida.

The Department's OIT is seeking the services of an experienced Documentation Specialist under the working title of Technical Writer.

Scope of Work/Job Characteristics: The Technical Writer will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

·         Responsible for the creation and maintenance of IT documentation;

·         Translate technical or complicated information into clear, concise documents for various audiences;

·         Work with the Development Quality Assurance and Technical Support teams to produce technical publications, including instructional materials, technical manuals, and product documentation for use by both IT and the business community;

·         Review, critique, and edit documentation, including design documents, programmer notes, and system overviews;

·         Interview subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and material organization;

·         Research information such as drawings, design reports, equipment, and test specifications to fill any gaps;

·         Lead or assist in business requirement gathering sessions (Joint Application Development);

·         Work closely with customers, stakeholders, and IT software developers to document business requirements;

·         Develop As-Is, To-Be, and other required business analysis documentation;

·         Develop and lead the implementation of business process improvement recommendations;

·         Maintain all project artifacts in accordance with Program Management Office (PMO) standards and other documentation as needed to ensure compliance with Chapter 60GG-1, Florida Administrative Code (F.A.C.);

·         Responsible for the maintenance of the internal documentation library, providing or coordinating special documentation services, and the oversight of special projects;

·         Serve as a liaison with users;

·         Follow a standard set of practices that ensure the integrity and quality of project artifacts;

·         Manage expectations of diverse stakeholders and provide regular briefings to executives;

·         Work independently as part of a larger cross-functional team; and

·         Help with project coordination, support, and documentation.

NOTE: This position is designated as “essential staff” and is expected to report for duty when instructed to do so in times of emergency or potential emergency as required by Section 33-208.002(4), F.A.C.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Submissions Must Include

1.      Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services

2.      Knowledge, Skills, and Abilities Matrix

3.      References

4.      Exhibit E - Resume Self-Certification Form Per the IT Staff Augmentation State Terms Contract

5.      All selected candidates are required to complete the Department's Security Awareness Training within 30 calendar days of hire.

Must Complete the following Education, Experience, and Skills Matrices

Education

Degree / Date of Graduation

University / School

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, Technical Writing, Business Administration, or related field.

Equivalent Experience

Years of Experience

Or three (3) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Certifications

Certification Provider and Number

Date of Certification / Expiration Date

REQUIRED: Certification in Business Analysis from a recognized professional body, such as the International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI);

PREFERRED: Certifications such as the Certified Business Analysis Professional (CBAP) or the PMI Professional in Business Analysis (PMI-PBA);

Required Qualifications

Years of Experience

Skill Level

(See Below)

• Five (5) or more years of experience working as an IT Business Analyst using both Agile and Waterfall methodologies;

• Demonstrated experience in business and technical requirements analysis, business process modeling/mapping, and methodology development;

• Ability to document user stories and write business IT system requirements;

• Experience coordinating business users, technical staff, and architects to help analyze and define future needs and operations based on use-case and analysis of alternatives;

• In-depth knowledge of business process design and re-engineering;

• Ability to coordinate project teams and effectively conduct the initiative to meet overall objectives;

• Experience communicating and working within cross-departmental teams, and strong collaborative skills;

• Excellent computer skills, including Microsoft Word, Visio, PowerPoint, and Excel;

• Experience preparing status reports and providing management briefings;

• Ability to provide excellent leadership, verbal, written, and negotiation skills;

• Strong organizational, project management, writing, and editing skills; and

• Experience with meeting facilitation and documentation.

Preferred Qualifications

Years of Experience

Skill Level

(See Below)

• Proficiency in business intelligence tools (e.g., Power BI, Tableau), data analysis software (e.g., Structured Query Language, Python, R, Statistical Analysis System), project management software (e.g., MS Projects, JIRA Software, Trello), and databases and Enterprise Resource Planning (ERP) systems;

• Familiarity with software development lifecycle (SDLC) methodologies, such as Agile, Scrum, or Waterfall;

• Experience working on state or federal government projects;

• Experience working with technical programming teams;

• Ability to demonstrate a take-charge, can-do attitude with the initiative to solve complex problems;

• Strong communication skills to effectively communicate with diverse stakeholders;

• Knowledge of IT standards and security in a criminal justice environment;

• Positive team player with a high-energy level and diligent work ethic; and

• Ability to meet or exceed deadlines, thrive in a fast-paced environment, and organize and prioritize activities.