Return Agent

Advantage Car Rental has an exciting opportunity for a Return Agent at the Orlando Airport. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process and assists all customers with the rental return process. Provides professional, knowledgeable, and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This position is located at Orlando, FL 

Interested candidates must be willing to work a flexible full-time (40-hour/week) shift schedule, including days, evenings, and weekends.

Responsibilities:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, and time and turn in lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers for using the prescribed dialogue.
• Inquire about service, satisfaction, and document dissatisfaction.
• Discreetly check the vehicle for damage on incoming vehicles and direct the customer to the counter for completion of the damage/loss report.
• Use of proper statement to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Knowledge of the rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.

Qualifications:

• Minimum of 1 year experience handling customer service functions.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license.
• Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions (DUI/DWI) on driving record in the past 5 years.
• Must be willing and able to stand and/or walk for long periods of time.
• Must be able to read, write, speak, and understand English.
• Must be willing to work at the Orlando Airport 
• Must be willing to work a flexible full-time (40-hour/week) shift schedule, including days, evenings, and weekends.

Equal Opportunity Employer/Disability/Veterans.