Customer Service Representative (Bilingual-Spanish)

We're Looking For A: Customer Service Representative (Bilingual-Spanish)

Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)

Call Center Hours of Operation: All shifts include at least one weekend day

• 7:00AM-6:00PM MST Monday-Friday
• 7:00AM-5:00PM MST Saturday/Sunday

Training Schedule: Paid Virtual training (4-5 weeks)

• 8:00 AM to 4:30 PM MST Monday-Friday

What You'll Be Doing:

• Handle various accounts simultaneously
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Work with customers to increase membership retention, sales, and overall brand loyalty
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Perform other Duties as assigned

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem solving skills
• Adapt in a fast paced environment.
• Initiative to work independently
• Excellent attendance is required
• Flexibility to work additional hours as may be required
• Strong organizational and leadership skills
• Strong attention to details
• Strong customer service orientation
• Strong understanding of phone etiquette
• Must be able to effectively cope with typical job stress
• Must be able to establish and maintain effective working relationships with others.
• Must be able to contribute to a positive working environment.
• Bilingual (Spanish)

Golden Perks & Benefits:

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $6.1 million to date.
• 6 paid sick and mental health days, an Employee Assistance Program, and additional mental health benefits, because we take a holistic approach to your well-being.
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• Celebrate your accomplishments with our Shout-Outs program and Work Anniversary program, where your hard work is not only valued but also acknowledged and rewarded.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock.
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
• Virtual and in-person company events, like our annual 12-nights of Golden Festivities, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here.

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