Support Specialist

PICK Programmers Shop

Hilliard, OH

$38,000 to $47,000 Yearly
Paid Time Off , Retirement
Full-Time

Job Description

Are you highly self-motivated and flexible with great attention to details? Do you have that “it factor” when it comes to serving and working with others? If so, our Support Specialist position is for you!

fundraiseIT.org, a software as a service provider for over 10 years, needs an energetic, communicative, critical business thinking support person to assist with our nationwide client coverage. The Support Specialist is a full time position that directly interacts with our fundraising customers, vendors and volunteers to ensure their success in all fundraising endeavors. Seasonally, this position responds to support tickets, emails, and telephone requests from a variety of audiences. Stellar written and oral communication skills are a must. Additionally, this position is the “software champion” of various tools used to enhance our support offering as well as create internal efficiencies.

The position does require flexibility of working hours during the busy fundraising seasons. The position is part of our support team who provides coverage 8am-8pm, 7 days a week in season. This is not your typical support position. Critical thinking, problem solving and the ability to multitask are critical skills needed for success. If you are looking for a unique support position with room to grow, be sure to apply!

Qualifications

Demonstrated project management skills with the ability to handle multiple tasks and priorities simultaneously
Highly self-motivated and self-directed with strong attention to detail
Effective written and oral communication skills
Ability to establish and maintain relationships and work as a member of a team
Prior customer support work experience is required
A strong understanding of microsoft excel is required
Innate drive and desire to constantly learn is essential
Advanced competency in or desire to learn different software technologies
Bachelor's Degree or equivalent preferred

What we offer

Full time salary
Paid vacation and personal days
401k retirement plan
Pension plan
Profit sharing contributions
Annual performance bonus
Contribution to Health Savings Account to defer your personal health costs

Company Description

PICK Programmers Shop is a custom software development firm. We support clients nationwide, across a wide variety of industries. Additionally, our fundraising management platform, fundraiseit.org, supports thousands of users nationwide. We make fundraising efficient and fun.

Why Work Here?