General Manager

Scenthound Waco, TX

Waco, TX

$20 to $23 Hourly
Paid Time Off
Full-Time

Job Description

Perks and Benefits:

Direct career growth path to Regional or Area Management positions and additional options
Competitive hourly base pay, plus tips; performance bonuses
Merit-based pay increases
Paid Vacation
Complimentary service membership

About the Position:
The Manager is a vital position offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

Management experience
Customer service experience (retail, restaurant)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment

Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations with an emphasis on critical KPIs.

Tasks:

Drive membership sales through health and wellness education.
Maintain a knowledgeable team that prioritizes dog wellness and safety.
Provide leadership, guidance, and mentorship for the employees.
Drive employee development through leadership, training, and performance reviews.
Uphold quality standards through hands-on participation, employee audits, and training.
Promptly and accurately communicate information from upper management to your team.
Identify when/ where help is needed and provide assistance to keep everything on schedule.
Create an environment conducive to teamwork, open communication.
Manage client expectations; Resolve customer concerns.
Ensure the safety of dogs and team members at all times.
Adhere to sanitary and cleaning practices.

Skills and Abilities: