Customer Service Consultant

Trident Talent is seeking an energetic, driven Customer Service Showroom Consultant who will engage with customers in the showroom and helps them with their product selection and design. Work Hours: 8:00 am-5:00 pm Monday through Friday. Alternate Saturdays 9:00 am-12:00 PM.

Compensation: This hourly, non-exempt position pays from $19 to $21 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $38,400 and $52,600 annually, or more, depending on experience, overtime hours, and Annual bonus.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

- Provide outstanding showroom experience; engaging customers, inspirational design, assisting with general inquiries via emails, phone and in person.
- Qualify all walk-in customers to understand full scope of project and present materials for entire project needs.
- Proactively follow up with trade customers to seek opportunities and follow-up with outstanding quotes to ensure sales are converted through exceptional customer service.
- Ensure showroom and displays are maintained to the highest standards, products are updated, and all marketing materials are refilled for easy customer access.
- Performs additional duties as required to support branch and team needs.

Additionally the candidate must meet the following Education and/or Experience requirements:

High School Diploma required
Industry retail sales experience is required.
Excellent oral and written English language communication skills.
Provide high level of customer service.
Good organizational skills.
Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
Ability to work well alone or within a team
Demonstrated aptitude for problem solving
Resilience to deal with customers who turn you down
Bilingual in Spanish a plus
This role has the following physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
Benefits: We Offer a comprehensive benefits package that includes:

Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability.
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions.
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of employees in grades k-12, including free tutoring for SAT and ACT tests.