Senior Property Manager

Essential Responsibilities: Tenant Relations:
• Provide highest level of customer service to tenants and partners.
• Ensure timely collection of rents from tenants
• Oversee move-in process to tenant's satisfaction
• Visit tenants regularly and maintain a positive, productive, and professional relationship
• Complete documents pertaining to lease administration and coordinate all required activities
• Assist with tenant renewals, expansions and contractions including coordination of move-outs Property Inspection and Maintenance:
• Regularly inspect and evaluate all building components, equipment, systems and grounds to ensure that the appearance and operation of the property meets Company standards
• Ensure coordination of routine services and 3rd party vendors and emergency response activities
• Work with Chief Engineer and other team members to proactively develop, enhance and maintain emergency procedures and preventive maintenance programs
• Maintain tenant request/contact logs and ensure requests are responded to in a timely fashion
• Monitor and review preventive maintenance programs Work Orders & Contracts:
• Fully utilize the work order system, as it relates to your portfolio, to ensure that tenant service calls are handled to 100% customer satisfaction
• Work with team to ensure that bids are obtained from various vendors and help select appropriate vendor to perform work
• Oversee to ensure that work performed by contractors is performed timely and appropriately Budgets/Financial Control:
• Prepare and execute annual operating budgets; actively participate in the capital planning process
• Oversee purchasing for supplies and services in accordance with annual budget and within spending limits and guidelines
• Prepare monthly operating reports to clients and report on budget vs. actual operating variance
• Manage collection of accounts receivable and tenant default situations
• Develop scopes of work for capital projects, bid all work, and coordinate the execution of these projects Tenant Improvements:
• Work on tenant improvement construction projects and tenant renovations, including review of blueprints with Chief Engineer
• Provide project status updates and participate in tenant improvement reviews
• Coordinate progress meetings and/or project planning to stay within schedules and on budget
• Manage job cost/tracking sheets, punch lists and close out projects Management & Leadership:
• Determine property staffing requirements; hire and train staff
• Set employee goals and objectives; communicate and monitor progress
• Develop staff to maximize potential
• Monitor staff performance including performance reviews
• Delegate work duties to staff to attain objectives
• Evaluate current business processes and systems
• Plan and implement procedures and systems to maximize operating efficiency
• Establish and maintain controls Qualifications:
• Demonstrated commitment to customer service and a track record of exceeding customer expectations. Self-starter with highly effective independent work skills that can function effectively within a team environment.
• Excellent time management and organizational skills with a proven ability to meet deadlines
• Strong negotiation skills.
• Project Management experience.
• Working knowledge of construction processes and AIA contracts, RFI's, change orders, invoice processing, drawings, specifications and terminology.
• Well-developed analytical, interpersonal and communication (both written and verbal) skills.
• CPM, CFM or RPA designation and state real estate real estate license a plus.
• 5-10 years of property management experience with demonstrated track record of success. (Class A Office experience preferred)