Visitor Services Associate (VSA)

Position Title: Visitor Services Associate

Department: Front of House

Reports to: Director of Museum Experience

Position Classification: Non-Exempt (Hourly) Part-time, NOT Benefits-Eligible

Work Location: Onsite at the Queens Museum

Work Schedule: 2-3 days per week; (12-18 hours per week); Wednesday - Sunday (11:30 AM -5:30 PM) ;*Must work at least 1 weekend day

Rate of Pay: $19.00 per hour

Mgt Classification: Non-Supervisory

Uniformed position: Yes, Branded QM clothing

About the Queens Museum

The Queens Museum is dedicated to presenting the highest quality visual arts and educational programming for people in the New York metropolitan area, and particularly for the residents of Queens, a uniquely diverse, ethnic, cultural, and international community.

The Museum fulfills its mission by designing and providing art exhibitions, public programs, and educational experiences that promote the appreciation and enjoyment of art, support the creative efforts of artists, and enhance the quality of life through interpreting, collecting, and exhibiting art, architecture, and design.

Position Overview

Visitor Services Associates are public-facing representatives of the Queens Museum (QM). Working as part of the Visitor Services Team, they assist visitors in a cordial and service-oriented manner to facilitate an overall positive experience at the Museum. Visitor Services Associates provide admissions and wayfinding support, and ensure that visitors have access to information about the QM’s exhibitions and programs.

QM is seeking energetic and outgoing individuals with a passion for art and culture, to help create a welcoming atmosphere as visitor’s first point of contact in the QM galleries and the Admissions Desk. Ideal candidates will be team players with strong interpersonal and communications skills and prior work experience in Customer/Guest Services, the Hospitality Industry, and/or Museum Visitor Services. Bilingual and Multilingual individuals and residents of Queens are strongly encouraged to apply.

Essential Functions

• Support the Visitor Services team in all operational aspects including ticketing, admissions, wayfinding support, line facilitation, school and group tours, exhibition and events setups
• Create a warm and welcoming QM; greet and enthusiastically welcome every visitor of the Queens Museum upon arrival
• Engage with all visitors of the Queens Museum in the galleries and public-facing areas
• Inform all Museum visitors of the exhibitions, educational experiences, and public programs happening at the Queens Museum
• Serve as a key knowledge holder and informational resource; keep up-to-date on the QM’s programmatic offerings and other cultural attractions and community resources located in Flushing-Meadows Corona Park
• Ensure that appropriate actions are taken to resolve visitor concerns and questions
• Support the team in the setup, facilitation, and break-down of special events, public programs and workshops
• Other related duties as assigned by management

This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions

Competencies

• Ability to communicate clearly, effectively and professionally with visitors and staff
• Ability to work high-volume and attendance public events
• Thrives in culturally diverse and team settings

Qualifications

• Prior customer service and cash-handling point of sale experience
• Proficient computer skills
• Ability to interface with the public
• Interest in Museums, Arts & Culture, community building, and learning
• Strong interpersonal and communications skills

Requirements

• Prior working experience in a Customer Service, Hospitality, Guest & Concierge Services, and/or Museum Visitor Services role
• Availability to work evenings, weekends, and holidays (as needed)
• Spanish, Mandarin, Bangla, and ASL language skills are strongly desired

Benefits

This is NOT a benefits eligible position.

EEOC Statement

The Queens Museum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, familial status, marital status, military status, sexual orientation, genetic information, HIV status, arrest record, gender identity, gender expression, transgender status, genetic information, domestic violence victim status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Living Land Acknowledgment

The Queens Museum would like to acknowledge the past, present, and future generations of Matinecock, Canarsie, Lekawe (Rockaway), Munsee Lenape, and the interconnected Matouwac communities across the Greater Long Island region, as stewards of the land.

As both a museum of art and a historic site built on unceded Indigenous lands, the Queens Museum is committed to working towards a living land acknowledgment built on listening, collaboration, and action together with Indigenous communities. We recognize the ongoing impacts of the violent colonial displacement of Native people–as well as the displacement of animal relatives and the disruption of natural ecosystems–by the United States.

We invite our communities to join us in taking action now by devoting time to taking care of the land, whether this be cleaning up your local park or donating to an Indigenous-led advocacy group.