Scheduling Coordinator

The Scheduling Coordinator / Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.

Responsibilities:

• Customer Experience
  • Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
    • Connecting with customers to discuss installation timeframes and manage expectations
    • Responding to incoming customer calls
    • Following up with customers once work is completed to ensure complete satisfaction
  • Serves as a primary contact and problem solver for customers when issues arise
  • Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
  • Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
• Interaction with Installers
  • Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
    • Dispatching work orders to service providers
    • Connecting with customers to manage expectations and ensure preparedness
    • Ensuring that work is completed and customer is completely satisfied
  • Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
  • Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
  • Ensures that providers are paid on a timely and accurate basis
• Production Team Partnership
  • Participates in and supports the Production Team in a way that allows people to be their best
  • Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart

Job Requirements:

• Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
• Excellent communication skills – verbal and written
• Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
• Customer-focused; continuously seeks excellence and understands how to create it
• Knowledge of Crew2’s programs and services
• Building trades experience
• Strong problem-solving experience and skill
• Creative and resourceful
• Able to manage multiple, sometimes conflicting demands