Collections Officer

Job Title: Collections Officer
Company: BMI Federal Credit Union
Location: Dublin, OH
Starting Hourly Range: $20.50-$25.50
Schedule: Monday-Friday, 8:00am- 5:00pm or 9:00am - 6:00pm if needed. Flexibility to work occasional Saturdays 9:00am-1:00pm (time off provided during the week when working on Saturday) 

ABOUT BMI FEDERAL CREDIT UNION (BMI FCU):
BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and our community.
For 14 consecutive years (2010-2023), BMI FCU has been named a "Best Employer in Ohio" by the Best Companies Group.
We offer competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, professional development, opportunities to help our community, health insurance, a wellness program, and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!
 
POSITION SUMMARY: Responsible for the control of late and/or delinquent loan accounts by establishing and maintaining communication with members in order to facilitate collecting payments and organizing information pertaining to the delinquent accounts. The position is also in charge of protecting the assets of the credit union and minimizing losses on behalf of its members while in compliance of all state and federal regulations and laws, and compliance with all governing regulations. This position is a back-up to other Collections Officer positions, in the lending department.

ESSENTIAL JOB FUNCTIONS:

• Establish contact via phone, letter, or visits with members who are delinquent on their payments to ascertain member status and reason for delinquency
• Professionally and respectfully encourage members to pay in an effort to bring and keep their account current
• Analyze, evaluate and assist members with credit problems; recommend and establish alternative payment options
• Make recommendations to members regarding repossessions, refinances, modifications and charge-offs
• Consult with management and recommend solutions on more problematic accounts to limit loan losses
• Notify co-signers regarding status of delinquent accounts
• Update files and system accounts using the credit union’s collection system
• Locate missing members by contacting the following including but limited to: relatives, neighbors, and employer(s); request information from outside sources relating to verification of credit information
• Track, record, and monitor, and notify repossessions
• Serve as a liaison with legal counsel regarding all real estate and non-real estate transactions
• Assist with the collection of Negative Share (NS) accounts
• Review charge off accounts for recovery options and ensure payments and arrangements are still being met
• Research payroll deductions, stops, starts, and changes as they may affect the status of loan repayment
• Process and assist with payment
• Prepare and track all modifications/extension requests
• Assist members in filing credit life and/or credit disability insurance claims
• In some cases: file claims, attend hearings, and coordinate with trustees for all bankruptcy filings
• Assign and identify accounts for legal action
• File reports with appropriate law enforcement agencies on fraud and forgery items; file bond claims with insurance company

QUALIFICATIONS AND SKILLS REQUIREMENTS:

• High School Diploma or equivalent required
• Collections, consumer finance, and/or lending background required
• Some college education preferred
• A minimum of 3-5 years of related experience; a viable combination of experience and education will be considered
• Previous customer service and/or banking experience
• Knowledge of laws and regulations related to collections and bankruptcy
• Proficient in Microsoft Office, general computer programs, and general office equipment
• Advanced problem solving skills
• Analytical, critical thinking, and problem solving abilities in combination with effective interpersonal relationship skills
• Excellent written and oral communication skills
• Strong attention to detail
• Skills in organization and planning
• Ability to receive and maintain confidential information
• The ability to obtain Certified Financial Counselor status

As an equal opportunity employer, BMI FCU does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, childbirth and related conditions, lactation status, gender identity, sexual orientation, age, disability, veteran or military status, genetic information, or ancestry.