Customer Service Representative
Polous
Columbus, OH
Expired: April 12, 2024
Applications are no longer accepted.
- Full-Time
Job Title: Customer Service Representative
Location: Columbus, OH
Position Overview: We are seeking a dynamic and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a passion for helping others, and a dedication to resolving customer inquiries and concerns in a timely and professional manner.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a courteous and professional manner.
- Provide accurate information regarding products, services, pricing, and availability.
- Troubleshoot and resolve customer complaints, striving to achieve a satisfactory resolution for all parties involved.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with other departments to ensure seamless customer experiences and effective problem resolution.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers.
- Identify opportunities for process improvements and provide feedback to management for consideration.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Exceptional communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills with a focus on delivering effective solutions.
Address
Polous
Columbus, OH
43215
USA
Industry
Business
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