Sr. Field Service Engineer - Switchgear - REQ 1038

Sr. Field Service Engineer

PURPOSE OF POSITION:
This position is responsible for directly commissioning, troubleshooting and performing maintenance on IEM as well as non-IEM products. With time to prepare, Senior Field Engineers should have the skills to handle any commissioning or troubleshooting task on IEM equipment, including our most complex systems. Capable to lead a team to complete turnkey complex switchgear or controls retrofits. Completes high level automation assignments in addition to providing leadership/training/support for junior techs/programmers. Can identify and propose solutions to integration issues between IEM equipment and other vendor equipment.

ESSENTIAL FUNCTIONS:

• As required, travel to customer sites to independently complete or lead commissioning and/or troubleshooting activities with junior techs/engineers.
• Attend site meetings and walk-throughs; provide input to applications or sales teams on automation and switchgear solutions utilizing IEM products.
• Provide automation/networking support and commissioning training to field service engineers and technicians.
• Assists with project start-up and resolving punch list items found at the job. Works with IEM Project Managers to update punch lists and ensure jobs are closed out.
• Reports back issues to manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications. Works with production and engineering teams to help resolve any deficiencies that are found.
• As required, travel to manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Identify project areas of risk that may adversely affect success of subordinate technicians
• Work with the Field Service Manager in scheduling additional field resources and/or teams to cover service needs.
• Performs other duties as required by supervisor.

KNOWLEDGE, SKILLS & ABILITIES:

• Four-year college degree in Engineering, and/or related field experience
• Strong troubleshooting and problem solving skills related to switchgear, PLC controls, Generator controls, and networking equipment.
• Ability to handle multiple priorities.
• Excellent communication skills and customer presence is a must.
• Supervisory experience
• Travel is required.