Client Care Coordinator

Client Care Coordinator (Admin)
Manassas, VA

MUST:
Experienced Administrative Support Specialist
2 - 4 years experience of previous Administrative Scheduling and coordinating with Clients
2 years in a Care Coordinating role or Healthcare customer service role
2 years working in a Healthcare Office
Knowledge of HIPAA and healthcare office regulations.
Must have Negative TB skin test or chest x-ray
Excellent organization, planning, and project management skills.
Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint); internet.
Valid driver's license; valid state required proof of auto insurance.
High School Diploma required

DUTIES:
The Client Care Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
Contact of field staff, client, and family caregiver care coordinator: 24-hours, 7-days, and 30-days after care begins and every 30 days thereafter . Ensure field staff are compatibility-matched and stay informed of client well-being.
Ensures client care survey standards are 9 or greater; ensures service and care reflects a perfect 10 experience with every client .
*Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.*