Server

POSITION : SERVER

FLSA DESIGNATION: NON-EXEMPT

REPORTS TO: RESTAURANT MANAGERS/GENERAL MANAGER

DEPARTMENT: FOH MANAGEMENT

DATE REVISED: FEBRUARY 2024

Position Description:

As a Server you are responsible for a positive interaction with all guests while serving them in a friendly and hospitable manner. You will play an integral role within the guest experience ensuring that they feel welcomed and accommodated the entire time. 

Essential Functions and Basic Duties:

• Processes guests’ orders to ensure all items are adequately prepared on a timely basis. 

• Communicates with managers, host/hostess, bus persons, kitchen staff, bartender and coordinates the entire station to ensure guest satisfaction with food, beverage, service, and hospitality

• Interacts with every guest in a professional, friendly, and hospitable manner

• Attends all mandatory pre-shift meetings

• Completes all opening, closing, and side work tasks thoroughly and promptly

• Accurately accounts for all sales, discounts, promotions, and tip reporting in the POS system according to company cash handling procedures

• Exhibits positive, approachable body language

• Commits to regular, reliable attendance and all scheduled training sessions and meetings are required.

• To protect the restaurant and diners by adhering to to New York State and City local laws including sanitation, safety, and alcohol beverage control policies 

• Adhering to Bowery group standards and expectations

• Ability to help support the Barista station ie: making espressos and cappuccinos if necessary

• Ability to train incoming hires 

Other: 

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

•  Due to the cyclical nature of the industry, Employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required.

•  Upon employment, all Employees are required to fully comply with Company rules and regulations for the safe and effective operation of the facilities. Employees who violate organization rules and regulations will be subject to disciplinary action, up to and including termination of employment

Specific Job Knowledge, skills, and abilities:  

• Ability to stand and walk up to 12 hours 

• Bi-Lateral manual dexterity as required to handle, touch and feel, and reach with hands and arms 

• Ability to talk and hear clearly

• Able to carry hot and cold plates

• Ability to stoop, kneel and crouch

• Ability to taste and smell

• Ability to frequently lift and/or move up to 20 pounds 

• Ability to utilize close, distance, color and peripheral vision, as well as depth perception and to adjust focus

• Ability to work in a fast-paced work environment and deliver orders in a timely manner

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and ratios

• English fluency

• Ability to effectively present information and respond to questions from groups of managers, staff, guests and the general public

• Effective verbal, written and interpersonal skills to communicate positively

• Strong problem-solving acumen

Has knowledge of beverage service

Qualifications Standards:

• High school graduate or equivalent 

• Two - three years in a high-volume, fine-dining restaurant 

• Basic knowledge of dining room and service procedures

• Sexual harassment training required