Self Sufficiency Coordinator

Title: Self-Sufficiency Coordinator (SSC) - Empowerment Services 

Classification: Non-Exempt 

Reports to: Program Manager of Empowerment Services 

Job Summary: The SSC will support the transition of program participants as they address identified barriers to self-sufficiency. Utilizing a case management model, the SSC will maintain a positive and productive relationship with the client base to coach, mentor, and facilitate activities that meet the Individual Employment Plan (IEP) and Department need. 

Job Responsibilities:   

• Lead intake and assessment phases, including ensuring the program participants cooperation with the complete employment-centered case management process.  
• Maintain contact with participants through weekly appointments and engagement activities to track their progress to interview/ job readiness status 
• Facilitates the individual’s involvement with the creation and implementation of an Individual Employment Plan (IEP), including coaching individuals on meeting career/ employment goals, managing expectations, program performance and emerging opportunities. 
• Inputs and maintains accurate up-to-date individual activity/data into the tracking system designated by the agency. 
• Creates and maintains individual files per assigned case load. 
• Facilitates group sessions and workshops to build employment readiness skills 
• Distributes attendance stipends and retention incentives to program participants 
• Prepares and submits assigned weekly, monthly, and quarterly reports. 
• Facilitates referrals for individuals to internal and external resources as needed.  
• Occasional travel off-site to support training or other outreach engagement activities 
• Seeks out recruitment opportunities and works with colleagues to build a calendar of recruitment events 

• Represents the Agency at internal and external outreach events and recruiting activities 
• Using motivational interviewing and trauma informed care techniques as appropriate to help guide program participants to goal achievement 
• Other duties as assigned. 

Working Conditions and Physical Requirements: 

Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel, sometimes overnight. 

Competencies and Knowledge, Skills, and Abilities: 

• Integrity and Trust 
• Action Oriented 
• Results Driven 
• Interpersonal Savvy 
• Empathic  
• Professional 
• Critical Thinking  
• Time Management 
• Public Speaking  
• Decision Quality 
• Problem Solving 
• Team Player  
• Systems-Oriented  
• Customer Service 
• Innovation 
• Adaptability  
• Verbal, Written Communication Skills 
• Technical Skills (e.g., Microsoft Office or similar applications) 

Education and Qualifications: 

• Associate Degree in Social Work or related field or equivalent knowledge/experience. 
• Up to two 2 -years relevant documented volunteer or work experience with coordinating client supportive services.  
• Demonstrated knowledge of working with vulnerable or underserved populations. 
• Knowledge of community-based resources.  
• Knowledge of 21st century career skills and workforce development strategies. 
• Knowledge of developing teaching aids, instructional tools, or demonstrations.  
• Knowledge of independent living skills and work standards. 
• Knowledge of client services, coaching and training practices. 
• Knowledge of practices in serving and working with hard-to-place individuals. 
• Willingness to receive professional development and training at the agency’s discretion.  

Equal Opportunity Statement: 

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.