Customer Support Associate

Do you have a great attitude? Willing to learn? Would you like to join an established, growing SaaS platform provider to one of the largest sectors of our economy? TSD is a technology company specializing in solving business problems for auto manufacturers, rental car agencies and insurance companies worldwide. Learn the world of SaaS product delivery and the automotive industry while improving your technical and support skills. Come work for a small company with large clients: www.tsdweb.com

Responsibilities:

• Offer excellent customer service assisting our clients with our software-as-a-service products via phone and email.

• Leverage, develop and maintain a knowledgebase of problems and solutions to assist your teammates.

• Provide accurate documentation in our ticketing system on each customer interaction noting details in incident or request, customer contact information, and progress or resolution.

• Provide helpful, friendly support explaining application functionality, assisting current customers to increase their own knowledge of our software.

• Troubleshoot and resolve navigation, software usage, and/or system and connectivity issues, escalating when necessary to ensure timely resolution.

Qualifications:

• Excellent customer service, written and verbal communication, problem solving, and follow-up skills are essential

• Proficiency in the Microsoft Office Suite of products

Please Note:

• This is a full-time position with competitive salary and excellent benefits package; Visa sponsorship is not available.