Customer CARE Advocate

Job Description: OPOC.us (One Point of Care) is seeking a full-time Customer CARE Advocate to join the team in our Worthington, OH location. We are looking for a positive, compassionate, high-energy individual who is client focused and enjoys working in a team environment. Duties include assisting clients with understanding and navigating retirement plan offerings, reviewing, and tracking distribution requests, and responding to a wide range of inquiries. The ideal candidate will have excellent oral and written communication skills, a keen attention to detail, the ability to remain calm and supportive in all situations, and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service. If you have a commitment to excellent customer service and a willingness to go above and beyond for our clients, we would love to meet you!

Requirements
Ability to maintain a positive, empathetic, calm, and professional attitude under all circumstances.
Computer literacy and a working knowledge of office equipment, like printers and fax machines.
Excellent written and verbal communication skills, externally as well as internally.
Attention to detail and problem-solving skills.
Strong organizational skills and the ability to document and maintain records of client interactions, transactions, comments, and concerns.
Prior experience in service-related industry a plus.
Compensation
OPOC.us offers a competitive wage and benefits package, as well as an opportunity for growth for driven individuals.
Benefits
401(k) with Company matching
Dental insurance
Disability insurance
Health insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Paid time off
Paid training
Work Shift
Day
Scheduled Weekly Hours
40
OUR GROWTH OPPORTUNITIES!
At OPOC, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!

About Us:: OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 One-Point-of-CARE solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.
Join Us!
If your passion is to work in a caring environment.
If you believe that learning is a life-long process.
If you strive for excellence.
If you want a career that provides substantial financial incentive

$17.00 - $20.00 Hourly