Configuration Manager

This Change & Configuration Manager is responsible for supporting our government customer with all program-related activities including stakeholder management, configuration and change management processes, and coordination with the system engineers and system administrators.

Responsibilities:

• Conduct process analysis, workflow documentation, detailed data analysis, change management, and configuration management activities
• Lead planning, analysis, and execution of the development of a team solution for a Configuration Management Database (CMDB)
• Drive utilization of the Configuration Management Database (CMDB) to baseline, identify, track, document, audit, and control the functional and physical characteristics of the system design
• Plan, schedule, and drive implementation of configuration and change management processes to support development of systems, products, and processes
• Perform periodic configuration status accounting through audits of systems baselines and associated configuration related content
• Establish data standards and acts as custodian of IT security and service delivery data sets and streams
• Catalog, track, and trace configuration items using attributes and schemas.
• Develop, coordinate, and maintain policies and procedures in support of the Functional Control Board (FCB) and the Change Control Board (CCB) implementation and execution.
• Oversee team that facilitates the FCB & CCB process and meeting.
• Provide training to personnel on change and configuration management related work instructions and processes.
• Responsible for coordinating with internal stakeholders and external vendors to gather requirements and execute cyber related tasks

Requirements:

• 5 – 7 years of experience with IT configuration management policies and procedures, instructions, and standards
• Bachelor's degree in computer science, business, or a related field.
• Advanced understanding of Information Technology Infrastructure Library (ITIL) framework.
• Advanced understanding of Agile Methodology
• Experience using Atlassian suite of tools including JIRA and Confluence day to day.
• Advance knowledge of MS Suite of tools specifically MS Project & Excel (vlookups, index, match, pivot tables)
• Proven ability to solve problems creatively
• Master's degree (preferred)
• ITIL Certification (preferred)
• Agile certification (preferred)