Service Manager

We are looking to hire a full-time Service Manager. The ideal candidate will have excellent communication and customer service skills, as well as a background in the HVAC service industry. The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in both residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Responsibilities:

• Place orders on special order part
• Be well versed in company dispatching program
• Submit all Warranty Claims including returning parts/equipment if needed and following up on credit following company documented process
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions as well as new product training (40 hours per year)
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements
• Assist with recruiting and interviewing potential new hires
• Schedule, perform, and document performance appraisals for Service Department
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Work with other departmental managers to meet company and departmental goals and objectives including assisting Sales Department with marketing and season specials for social media posting and customer mailers, as well as assisting Management with any pricing changes in department
• Attend Networking Events and Job Fairs
• Track measurables assigned to Service Department to ensure all objectives are being met, and address and adjust as necessary
• Quote and sell Commercial and Residential Contracts
• Other tasks and responsibilities as required to maintain efficient department operations

Values Required:

Candidates who can demonstrate past success with these values will be strongly considered. Employees who display behavior that contradicts these values will be asked to leave.

• Honest – We Build Trust with Honesty and Integrity
• Willing – We Achieve More, Together
• Truly Care – We Take Pride in Everything We Do
• Keep it Real - Keep it Real. Keep it Fun
• Responsible – We Own Our Actions and Hold Each Other Accountable

Skills Desired:

• Excellent in customer service

• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Good computer skills: knowledge of and proficiency in common office applications and general software navigation

Other Requirements

• Valid driver’s license
• Ability to pass a full background screening and drug screening
• Ability to pass MVR check

Position Details:

• Schedule: Monday to Friday, from 8:00 to 5:00.
• Pay schedule: Weekly
• Benefits
• Equal Opportunity Employer