Desktop Support and Service Technician

Do you have what it takes to be a member of a fast growing and progressive technical team? A team atmosphere where your input and contributions are going to be appreciated and expected? Do you want to grow more professionally as well as technically? If so, then read on.

ASG Information Technologies in Wallingford, one of Connecticut’s most recognized MSP, is expanding again. We are looking for a few well-rounded individuals who have solid technical skills as well as great communication skills to expand our offerings. The ideal candidate will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of our success.

This role will be driving onsite several times a week to our clients to assist our professional services department with minor project work as well as desktop installations for users. Documentation and attention to detail is critical, as the right individual will be able to build the software lists and desktop install processes for clients as well as install hardware with minimal supervision. Customer service is critical. The ability to install and setup wireless AP's and some firewall experience is preferred, as this role can grow into a full project technician long term.

When not deploying hardware or assisting on projects, this role will be working as part of our service desk team in house in Wallingford.

Gas and travel are reimbursed.

Minimum 3 years experience in Windows service roles, preferable in relation to systems administration and support. Microsoft and Comptia certifications are preferable and move candidates to the front of the line, but nothing beats experience.

The right individual likes taking charge and delivering a superb customer experience while correcting problems and handling issues for users.

A stable work history is required.

This role is a critical part of our client service delivery strategy. This is the opportunity to be part of an up and coming World Class MSP. We are looking for leaders in the industry who are excited by the thought of being part of an innovative team while having fun at work and growing professionally.

We offer excellent pay and benefits along with paid training. If you think you have what it takes, provide us with a brief summary of why you think that you would thrive in this type of environment along with your current resume.

The Position:

The qualified applicant should have professional experience providing desktop or remote level support services in Microsoft Windows-based network environments. Job duties include problem resolution as well as deploying IT solutions. You will work as part of a team based in Wallingford CT, providing remote and onsite services to clients throughout the northeast.

The successful candidate should be proficient with Windows desktop operating systems and have experience with Windows Server environments and the Microsoft 365 platform.

Knowledge of Google Workspace, Cisco, and HP solutions are also helpful. Candidates should have proven skill levels as demonstrated by certifications which may include: CompTIA A+, CompTIA Network+, MCP etc.

 Candidates should have a strong desire to advance their technical skills. Applicant must have excellent organizational, customer service and communication skills, be detail oriented and able to function as part of a team.

Qualifications:

High school diploma required, higher level degree and/or certs desire

Work Experience:

• Minimum 3 years experience as a help desk technician or Field Service Technician supporting Windows operating systems and apps
• Experience supporting users in a Microsoft Windows environment
• Ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills
• Customer-oriented and composed under pressure

Additional knowledge, skills, and responsibilities:

• Ownership of assigned tasks
• Coordination of service via phone, email using our PSA system
• Being able to adapt and learn quickly
• Ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Time management skills
• Exceptional written and verbal communication skills
• Knowledge and experience with networking principles (entry level)